Add/ Edit for Family & Duo members does not work

[Vasil]

Hey folks!

We’ve been receiving reports that there is a total black screen for plan managers when they access the 'Manage Members' tab from the 'Account Overview' page.

[paroger222]

Bonjour, lorsque je clique sur ajouter un membre j'ai une page noire qui s'affiche. Je ne peux pas ajouter un nouveau membre. J'ai tester sur Edge, chrome et firefox : même problème.

[sophiajoerg]

 Hello, I would like to add a member to my Spotify Family Premium account. I know in principle how it should work, but every time I click on Manage members or Manage subscription, for example, the page does not load. Maybe someone here can help me. and help.

[ribezaz]

Hello everything is fine? Welcome to the Spotify community, it will be a pleasure to help you!

Reading a little about your issue, I recommend that you do a clean reinstallation of your application, sometimes it can just be a bug in the application itself, and when you reinstall everything, everything is back to normal!

If you have any questions, keep me informed! It will be a pleasure to continue helping you 🙂

Yours sincerely,
ribezaz🎵

[Morganjc44]

I’m having the same issue. I’ve multiple browsers. Multiple networks, and multiple devices. I’ve cleared cache and cookies…etc. 

I am the plan owner/manager. I can log in with no problem. I can navigate to the manage account page with no problem. I can even change my payment method. However, when I click the link to add or remove members, the page just loads as a blank black screen. No error message, nothing. 

[Morganjc44]

Plan

Premium Family

Country

USA

Device

MULTIPLE

Operating System

iOS 

My Question or Issue

When I try to add/remove members on my account the page will not load.  I’ve tried multiple browsers, multiple networks, and multiple devices. I’ve cleared cache and cookies…etc. 

I am the plan owner/manager. I can log in with no problem. I can navigate to the manage account page with no problem. I can even change my payment method. However, when I click the link to add or remove members, the page just loads as a blank black screen. No error message, nothing. 

I attached a screenshot of what the page looks like. 

[Maxim]

Hey @Morganjc44,

Thanks for reaching out.

Just to double-check, have you tried it in an incognito window yet? 🙂

https://community.spotify.com/t5/FAQs/What-is-quot-Private-quot-or-quot-Incognito-quot-browsing/ta-p...

[mshawkat]

We tried it in incognito and several different computers with the same issue. 

[Vasil]

This is now being looked into! We'll keep you posted.

[Morganjc44]

@Maxim @Vasil 

Yes, I have tried incognito mode on more than one device as well. I’ve used Safari, Chrome, Firefox, and MS Edge, on phones, tablets, laptops, and desktops. 

[Maxim]

Hey @Morganjc44,

Thanks for letting us both know about this 🙂

As @Vasil mentioned, this issue is now being looked into. As soon as there are news to share, they'll be posted here.