30 mins ad free not working

[steph8880]

Plan

Free

Country

Australia

Device

All devices incl. web player, mobile app, etc.

Operating System

Latest IOS, latest android system

My Question or Issue

The 30 min free ads isn't working for me (and it never has). I watch the video in full, I never skip out of the app, I never accidentally press "no thanks" and the longest I get is 2 songs, or on a good run maybe 10 mins, between ads. The ads then go for 3 ads of 30 seconds each every 10 minutes.

I've trawled through the posts where other users have the same issues, please help me resolve it. 

[Xenia]

Hello @steph8880,

Thanks for reaching out about this in the Community!

After you've watched the video ad keeping it in focus the whole time, you should make sure to keep the app open and continue listening to music. Once the music stops or you exit the app, the timer might reset and you'll be hearing ads again.

Hope this helps. Let us know how it goes.

[steph8880]

Hi Xenia,

Thanks for your reply. I have tried your suggestion and I am still having
ads come up every 10 minutes.

[Jaileer]

I’m having the same issue. Should I create a new post? Is this being looked at? It doesn’t seem to be an uncommon issue.

[Alkhemyst]

I can confirm. I tapped the ad, apparently got three ads in a row, no confirmation message, and I never left the app. Not even so far as to swipe down to check notifications or anything. Ten minutes later, another ad. This isn't the first time, I'm just fed up enough to actually send a report. Which I can only do here? 

[Alex]

Hey there @Alkhemyst,

Welcome to the Community!

We can report this to the right team. In order to do so we'd need the following info:

• Country of your Account
• Device make, model, OS version
• Spotify version
• What was the add about? Was it visual or audio.
• Time and date of when you last received the ad.

We'll be on the lookout for your reply. Don't hesitate to reach out again if you have any questions.

Have a great day!

[kwhittin004]

Sorry, that isn't working. I never touch it the app after watching the ad. I still end up with endless ads. 

[CarlosE]

Hey @kwhittin004,

Thanks for reaching out and welcome to the Community.

Try logging out, restarting your device, and logging back in. If this behavior persists, it's worth running a clean reinstall of the app by following these steps. This can be helpful to get rid of any cached files that might be causing trouble.

If that didn't make any difference either, could you try logging in to a different device to see how it goes? Also, try using a different connection, like mobile data or a different WiFi network.

Keep us posted. We'll be on the lookout.

[ceci1ia]

Ads pop up literally right after I watch the video.

[Alex]

Hey there @ceci1ia,

Thanks for your post!

Sorry to hear that you're having such an experience.

Could you provide us with the info requested above, so that we can report this 🙂

Cheers.

[jeffbbbarnett]

I having the exact same experience. I am in Canada and I use Spotify on an IPAD. I have tried all the suggestions including a clean install, different WiFi network and watching all the ad without closing the app, nothing seems to work - is there anything else I can try?

[MafeG]

Hi @jeffbbbarnett,

Thank you for posting on the Community and welcome!

Since you've tried the steps on this thread, could you share with us the info requested by @Alex? 

This way we can report this and have it investigated.

We'll be on the lookout. 

[jeffbbbarnett]

My account country is Canada

I am using an IPAD mini 5th Generation IPADOS 14.7.1

The last ad I had  was from Telus and I cannot tell if it was a video or audio as I was not looking at my device

I just received at 8 am Pacific Standard time

[MafeG]

Hi @jeffbbbarnett,

Thank you for sharing this info. 

Please don't forget to send us the Spotify version you're running, this way we can make a complete report.

Keep us posted.

[jeffbbbarnett]

8.6.50.969is the version

[BrianLJones]

I have the same problem, promised 30 minutes ad free brought to you by xxx.  10 minutes later get at least two ads.  From what I am reading here, this is persistent issue with multiple users.  So my determination is that you are lying to your advertisers, charging them a premium ad that is supposed to cover 30 minutes of play time for a free user, then still presenting user with an ad and making that additional ad revenue as well.  So consumers should warn advertisers to not pay for this more expensive advertising option, as they are not getting their money's worth.

[steph8880]

Shame that it's happening to others. I've since stopped using Spotify, they
have surely lost a lot of prospective clients because of this.