A 'by Spotify' playlist forever loading...

[sweetchris]

Hi,

This issue is relevant to all players - I've tried on Window 7 and 10, Mac Os X (El Capitan), my Android phone (Samsung Galaxy S6 Edge) and the Web Player.

A playlist (I don't know which as it never shows the name) always says it's 'Loading...' :

If I try and open it, I just get a blank page with the loading wheel. Other playlists all load fine.

I've tried unfollowing the list, but that doesn't work. I've tried on several platforms, as I say, and the only one that does something different is the Web Player, which gives me an 'Error loading...' page when I try to open that playlist (and then I can't get back to any other playlist from that page).

It doesn't stop me using Spotify, but is just annoying to have amongst my playlists. Does anyone have any idea of how to get rid of it, aside from creating a new account and copying all my playlists across apart from this one, and closing the old account?

Thanks in advance for your help...

Chris

[MattSuda]

Have you tried logging out of the desktop app and then logging back in? Does that help at all?

[sweetchris]

Hi Matt,

Thanks. I hadn't, but I have now and it's not fixed it, unfortunately.

Chris

[MattSuda · Accepted solution]

@sweetchris

Alright, well it was worth a try.

Since you are having this problem on all of the devices you have tried, this could be an account problem.

I suggest you contact support so they can help you

You can copy and paste the message you posted here so that you do not have to retype it. Or send them the link to this thread.

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[sweetchris]

Thanks Matt. I'll do that.

I'll let you know how it goes.

Chris

[MattSuda]

You're welcome!

[sweetchris]

Hi Matt,

Thanks for your help.

I wrote to the Spotify team, and their first reply was to uninstall all my Spotify installations and reinstall. This did nothing to help, but I replied telling them that I thought the problem was with a playlist on my remote account rather than a local problem.

They then asked me to send the Spotify URI (by right clicking on the playlist and selecting Copy Spotify URI and posting that into an email message) so they could delete it.

I just received notification from them that they deleted the playlist, and it's all good now!

Thanks again for your suggestions,

Chris

[MattSuda]

@sweetchris

You're welcome! Glad to hear you got it fixed!