Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Album Not Appearing in Google Maps

Album Not Appearing in Google Maps

Google Maps or Spotify seems to have updated and now albums no longer appear when Google Maps is the main screen. Every single album is like this. Just a gray box with nothing there. I’ve tried uninstalling both apps and disconnecting them but nothing works. 

433F6F12-B8CE-4E79-9A91-52A7F9214A7D.png

Reply
12 Replies

I am glad to see I am not the only having this issue. It's been like that for months.

I have also tried everything but always get the grey square instead of the album art in Google Maps.

The album cover is showing correctly when I use other music services, so it must be something between Google and Spotify.

same issue here

I noticed that the album art will show correctly if skipping to the next song then going back again to the previous song using the controls in Google Maps.

Same behavior. Both apps reinstalled several times, no change. It works on an iphone 7, but not on the 13 mini.

Same for me iPhone 13 mini

neither did it work on my iphone XR or my iphone 14 (brand new)

Same here has been like this since I got this phone (14 Pro). Skipping the track and going back to the previous one fixes it but its gone again as soon as a new song starts playing. Anyone found a fix yet?

Confirmed this works for me too! thanks

Did anyone get a fix to this? It’s still happening for me. 

No fix since 2022 ?

Correct - still broken and no reply from Spotify

Hey everyone,

 

Apologies for the radio silence on our end.

 

We're unable to provide an ETA for a fix at the moment, but we’re constantly looking for opportunities to enhance the user experience for everyone and your feedback on this is greatly appreciated.

 

In the meantime, make sure you're always running the latest version of Spotify so you don't miss out on any updates.

 

The Community is here if there's anything else you need assistance with.


Take care.

YordanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a "Like".
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts