Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Audio quality adjustment greyed out

Audio quality adjustment greyed out

I recently reinstalled Spotify on my Android phone, after it started acting up. Now, I cannot adjust the audio quality setting. It is set to automatic, and the adjustment for both streaming and download is greyed out. I have reinstalled the app, again. I have also cleared the cache. This has not fixed it. It is also greyed out on my wife's phone, but not on my daughter's phone. I can also adjust it on the desktop app, just not on my phone. My plan is Premium family, so I should be able to adjust this, and was before I reinstalled it. What's the deal?

Edit: solved. Android had turned on IT'S data saver in prior update, was not aware of this. Fixed it.

Reply
0 Replies

Suggested posts