Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Kitty_136
  • Visitor
  • 17580 Views
  • 110 replies
  • 11 likes
  • Other
  • 17580 Views
  • 110 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21490 Views
  • 9 replies
  • 2 likes
  • Other
  • 21490 Views
  • 9 replies
  • 2 likes

Superuser Contribution Podcasts in Spotify on Android won't play anymore

Plan - Premium Country - Australia Device - OnePlus 5TOperating System - Android 10 My Question or IssueI used to be able to play podcasts on Spotify on my Android phone but lately it either plays an ad over and over again or part of the content over...

  • Regular
  • Plan - Premium  Country - Australia  Device - OnePlus 5T Operating System - Android 10   My Question or Issue I used to be able to play podcasts on Spotify on my Androi...
  • Cristipoc
  • Visitor
  • 5423 Views
  • 21 replies
  • 0 likes
  • Other
  • 5423 Views
  • 21 replies
  • 0 likes

friends wrong name and profile pic displayed

friend changed his display name and pfp but on the playlist we made it displays his old username and pfp, why?

  • Visitor
  • friend changed his display name and pfp but on the playlist we made it displays his old username and pfp, why?
  • Maxim
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution How does one access Spotify pre sales for concert tickets???

How does one access Spotify pre sales for concert tickets??? Premium member trying to figure out how to access Spotify pre sale tomorrow for Pantera tickets?

  • Visitor
  • How does one access Spotify pre sales for concert tickets??? Premium member trying to figure out how to access Spotify pre sale tomorrow for Pantera tickets?
  • Lyubka
  • Moderator
  • 1729 Views
  • 1 replies
  • 0 likes
  • 1729 Views
  • 1 replies
  • 0 likes

Superuser Contribution La app es premium pero se pausa a cada rato que puedo hacer para resolverlo

Pongo la lista y se pausa a cada rato por eso pago premium para no batallar tengo como 4 días batallando

  • Visitor
  • Pongo la lista y se pausa a cada rato por eso pago premium para no batallar tengo como 4 días batallando
  • Vasil
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution autoplay is not working.

i have restarted the app and my phone. turned autoplay on and off in the settings multiple times, on my macbook and my phone. still not working. it repeats whatever was playing.

  • Casual Listener
  • i have restarted the app and my phone. turned autoplay on and off in the settings multiple times, on my macbook and my phone. still not working. it repeats whatever was playing.
  • Yordan
  • Moderator
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Not updating play counts

For the last couple days me and my friends have noticed spotify hasnt updated our play counts or any stats in that matter. When we use spotify fort artists we can only see stats up to the 16th of november (4 days ago). Its extra frustrating as i just...

  • Casual Listener
  • For the last couple days me and my friends have noticed spotify hasnt updated our play counts or any stats in that matter. When we use spotify fort artists we can only see stats up to the 16th of nov...
  • cgull
  • Casual Listener
  • 1698 Views
  • 2 replies
  • 0 likes
  • Other
  • 1698 Views
  • 2 replies
  • 0 likes

"open.spotify.com’s server IP address could not be found"

PlanFreeCountryBrazil Device(Laptop)Operating System(Windows 10) My Question or Issue I try to listen to Spotify in the web player using Google Chrome but I can't. The next sentences are " This site can’t be reached. open.spotify.com’s server IP addr...

  • Visitor
  • Plan Free Country Brazil   Device (Laptop) Operating System (Windows 10)   My Question or Issue  I try to listen to Spotify in the web player using Google Chrome but I can't...
  • Gorlie
  • Visitor
  • 9833 Views
  • 15 replies
  • 1 likes
  • Other
  • 9833 Views
  • 15 replies
  • 1 likes

Superuser Contribution Downloaded songs disapear after one day and I have to download again each d

I have a premium duo account, my downloaded songs no more appear as downloaded after a day's time and I have to download again and waste data. I listen daily and this is a lot of wastage of data even though I've paid for premium.

  • Visitor
  • I have a premium duo account, my downloaded songs no more appear as downloaded after a day's time and I have to download again and waste data. I listen daily and this is a lot of wastage of data even...
  • Joan
  • Moderator
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue: Profile display name can't be searched after updating it

Yesterday I changed my profile display name and it is not being shown in search results, but oddly enough if I search the old display name the new one shows up. To test if this was an isolated issue I created a brand new Spotify account/profile. That...

  • Visitor
  • Yesterday I changed my profile display name and it is not being shown in search results, but oddly enough if I search the old display name the new one shows up. To test if this was an isolated is...
  • Joan
  • Moderator
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random songs interrupt my playlists

PlanPremiumCountry USDeviceLG G3 AND personal laptop (up to date, relativly new)Operating System Phone- Android 6.0Computer- Windows 10 My Question or Issue So I recently have experienced a very annoying and frustrating problem: My spotify will rando...

  • Casual Listener
  • Plan Premium Country  US Device LG G3  AND personal laptop (up to date, relativly new) Operating System   Phone- Android 6.0 Computer- Windows 10  My Question or Issue ...
  • SirTopHat
  • Casual Listener
  • 4828 Views
  • 6 replies
  • 5 likes
  • Other
  • 4828 Views
  • 6 replies
  • 5 likes

Superuser Contribution ¿Por qué me cobran mi plan estudiantil como individual?

Me cobran mi plan estudiantil como individual y eso que el mes anterior renové que sigo siendo estudiante.

  • Visitor
  • Me cobran mi plan estudiantil como individual y eso que el mes anterior renové que sigo siendo estudiante.
  • wagnerivera
  • Visitor
  • 260 Views
  • 2 replies
  • 0 likes
  • 260 Views
  • 2 replies
  • 0 likes

Spotify Contact Us chat not working

I don't know if I was blocked because I started contact more than 100 times in the past week trying to solve something really simple or if the chat is yet another broken thing on the ecosystem.It gets stuck on the 'An advisor is best to help with thi...

  • Gig Goer
  • I don't know if I was blocked because I started contact more than 100 times in the past week trying to solve something really simple or if the chat is yet another broken thing on the ecosystem. It...
  • Maxim
  • Spotify Star
  • 538 Views
  • 1 replies
  • 0 likes
  • Other
  • 538 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blocked accounts still seeing mine

so I have an issue with this girl who’s been bullying me for a while and a year ago I finally decided to block her. But the entire time she’s been able to see my account and all my playlists but I don’t wanna private everything for those who aren’t b...

  • Visitor
  • so I have an issue with this girl who’s been bullying me for a while and a year ago I finally decided to block her. But the entire time she’s been able to see my account and all my playlists but I do...
  • AlejaR
  • Moderator
  • 5375 Views
  • 1 replies
  • 0 likes
  • Other
  • 5375 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't work at all

Operating SystemWindows 10 My Question or IssueI've been having this issue for months. It started off with the app when it stopped showing my playlists and whenever I tried to play a song it wouldn't, so I moved on to the site. It worked fine until I...

  • Casual Listener
  • Operating System Windows 10   My Question or Issue I've been having this issue for months. It started off with the app when it stopped showing my playlists and whenever I tried to play a son...
  • edenmp3
  • Casual Listener
  • 328 Views
  • 4 replies
  • 0 likes
  • Other
  • 328 Views
  • 4 replies
  • 0 likes

Sound loss with Wifi and Spotify Connect - when fast forwarding and rewinding

PlanPremiumCountryGermanyDevice(Samsung S20, Samsung Soundbar HW-Q950A/ZG, Lenovo Laptop)Operating System(Android 11, Windows 10) My Question or IssueHello Community and moderators, on December 21st, 2021 I received the "Samsung Q950A" soundbar. Prob...

  • Casual Listener
  • Plan Premium Country Germany Device (Samsung S20, Samsung Soundbar HW-Q950A/ZG, Lenovo Laptop) Operating System (Android 11, Windows 10)   My Question or Issue Hello Community and mode...
  • Matiasdam
  • Casual Listener
  • 3278 Views
  • 7 replies
  • 3 likes
  • Connect
    Samsung
  • 3278 Views
  • 7 replies
  • 3 likes

Superuser Contribution Private sessions on Samsung Smart TV

What is the status of playback on the Samsung Smart TV? Are the sessions private or will the social component show my "friends" what I am playing?

  • Newbie
  • What is the status of playback on the Samsung Smart TV? Are the sessions private or will the social component show my "friends" what I am playing?
  • Vasil
  • Moderator
  • 1524 Views
  • 3 replies
  • 0 likes
  • Samsung
  • 1524 Views
  • 3 replies
  • 0 likes

Unable to access community.spotify.com/t5/Archived-Ideas//idi-p/4757599

Specifically https://community.spotify.com/t5/Archived-Ideas/All-Platforms-Other-Move-feedback-to-UserVoice/idi-p/4757599> You do not have sufficient privileges for this resource or its parent to perform this action.

  • Music Fan
  • Specifically https://community.spotify.com/t5/Archived-Ideas/All-Platforms-Other-Move-feedback-to-UserVoice/idi-p/4757599 > You do not have sufficient privileges for this resource or its parent...
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 1 likes
  • 184 Views
  • 1 replies
  • 1 likes

Superuser Contribution Latest podcast episode not showing up on Spotify, but works EVERYWHERE else like Apple

It's on my site in the feed and works great. In fact it works EVERYWHERE else including Apple and Google. But not Spotify?? I've only been doing this for a year and it's always worked. Following below, I changed the filename on the mp3 and still didn...

  • Newbie
  • It's on my site in the feed and works great.  In fact  it works EVERYWHERE else including Apple and Google.  But not Spotify??   I've only been doing this for a year and it's al...
  • Maria
  • Moderator
  • 765 Views
  • 1 replies
  • 0 likes
  • 765 Views
  • 1 replies
  • 0 likes

Superuser Contribution Volume level is inconsistent when playing in other devices

Plan:Premium Device:Lenovo Smart ClockGoogle Next Wifi Point My Question or Issue:I own a Lenovo Smart Clock and a Google Nest Wifi Point and I attempt to stream Spotify on them, the sound volume is sometimes really high in some songs and really low ...

  • Regular
  • Plan: Premium   Device: Lenovo Smart Clock Google Next Wifi Point   My Question or Issue: I own a Lenovo Smart Clock and a Google Nest Wifi Point and I attempt to stream Spotify o...
  • Ghee4X
  • Regular
  • 6210 Views
  • 25 replies
  • 3 likes
  • Other
  • 6210 Views
  • 25 replies
  • 3 likes