Audiobooks Broken

[NDS1608]

Plan

Premium

Country

USA

Device

iPhone 14

Operating System

iOS 17.2

My Question or Issue

Overnight from 1/17-1/18 a vast majority of audiobooks have become corrupted, where it used to list out "Chapter 1: xyz" it now just says Track 1, Track 2, etc. These Tracks are not equivalent to the chapters as it seems the audio books are broken out into 2-3 minute sections, for a 60-hour audiobook this is absolutely ridiculous, not to mention my progress within the audiobook reset. I first noticed this with the Audiobook titled "The Power Broker" but upon further inspection, 9/10 audiobooks I look at all have broken themselves into this Track 1 Track 2 Track 3 issue. 

[NDS1608]

Hey folks,

This is actively being looked into 🙂 
Keep your app up-to-date in order to not miss any new updates in the meantime and please let us know once it resolves for you.

Thank you for all the reports 🙌🏼

[Logan16]

Happening on Windows as well. Seems to be a content bug, not an application bug. 

[Ballgame59]

Anyone think there'll be a fix or is this just how it's going to be from now on?

[ahmednawar]

I am having the same problem for the same audiobook: The Power Broker.

[Ballgame59]

The book I'm having issues with is Tom Clancy's Red Storm Rising FWIW.

[jstartt]

Me too!  Same book.  Totally lost my spot.

[mattgorman]

Having the same issue. Been chatting with support about it but mostly getting questions like if i tried reinstalling the app. I shared this forum so that they see it's an issue across users, fingers crossed.

[Vasil]

Hey folks,

This is actively being looked into 🙂 
Keep your app up-to-date in order to not miss any new updates in the meantime and please let us know once it resolves for you.

Thank you for all the reports 🙌🏼

[ahmednawar]

This is still broken. Any update on when it will be fixed?

[MartinT]

Hello @ahmednawar, 

Thank you for the message, we'll do our best to help out. 

As this is a question of metadata not being correctly processed we would have to advise you to reach out to  our Customer Support team and create a report regarding the issue. They will be able to help out with this.

Hope this helped. 

[NDS1608]

Great reply here....... Guess I'll just give up on the Spotify Audiobooks
and find a new platform.

[ahmednawar]

Vasil, on Jan 23rd, acknowledged that this is a bug and being actively looked into. How would emailing support help? I was hoping to get an update on resolving the bug.

[Maria]

Hey there folks,

Thanks for posting in the thread!

We checked this with our teams, and as we did not spot a trend, but rather a few isolated instances, we recommend reporting them individually. Following the steps mentioned earlier in the thread by @MartinT will get your report to the right folks so that they can have a closer look.

We will keep monitoring the thread and flag with the team if anything changes. 

Cheers!

[ahmednawar]

I spent an hour with the support team going through many debugging steps but no luck. They finally agreed to file it as a bug report. During that, they gave me a test account and the book was also corrupted there so hopefully it is easily reproducible. Doesn't seem to be account related.

[ahmednawar]

Seems to be fixed now!