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Aun me cobran spoyify premium y en la app tengo el gratis

Aun me cobran spoyify premium y en la app tengo el gratis

Tenía spoyify premium y ahora tengo el plan gratis pero aún me lo cobran en mi tarjeta el plan premiun
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1 Reply

Hey there, 

 

Thanks for reaching out about this and welcome to the Community. Hope you don't mind a reply in English, as it is the official language of the Community 🙂

 

Based on what you mentioned it's possible that you have two accounts, one free and one Premium. You can check this by following these specific steps. 

 

However, if you can't find your Premium account, we recommend reaching out directly to our Support team through any of these channels so they can take a closer look and further assist you with this. 

 

Let us know how it goes.

EniModerator
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