Can't recover deleted playlist, site gives error

[tmchow]

When I go to try to recover playlists, i get the error:

"We had an error retrieving your deleted playlist. Please try again later."

This has been happening for the last 4 days.  Is this a known issue by spotify they are working on fixing?

[MattSuda]

I suggest you contact support so they can take a look at your account and see what is going on:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email, you need to reply back to it.

Support usually replies within 24-48 hours.

[tmchow]

Nope.. i emailed them after you suggested it but cannot get a reply despite multiple follow up emails.

Problem still exists, I can't recover playlists.

[MattSuda]

If you have a case number from support, please post it here. (8 digit number)

I have forwarded your post to the support team at Spotify. Hopefully someone will be in contact soon.

Thanks for your patience.

[James]

Hi @tmchow. I've chased this up with our support team and asked them to get back in touch with you. Hopefully things will be resolved for you soon. 

[tmchow]

They got back to me but with a useless suggestion of clearing my cookies.  That didn't work, I told them, and still haven't heard back.  Spotify has to have some of the worst customer service I've ever encountered... I'm a paying customer too!

[MattSuda]

I have forwarded your post to the support team at Spotify again. Hopefully they can help you get this solved finally. 

[James]

Hi @tmchow.

I'm sorry to hear that you're still having issues. Could you send us the 8 digit case number for the e-mail that you sent? We're eager to get this sorted for you.  

[tmchow]

The reference number in email was

ref:_00DD0pxIW._500D0oO3wa:ref

[MattSuda]

@tmchow 

A case number is different than the reference number.

The case number should be 8 digits long. Do you see one anywhere?

[tmchow]

There is no case number anywhere in the email or subject. Only the
reference number.

[MattSuda]

I've asked James to look into this again.

Hopefully you'll hear back from support sometime this week. 

Thanks for your patience.

[meahtenoha]

Hey @tmchow while that case is chased, let's do a bit of troubleshooting. 

1. Are you definitely visiting the site: https://www.spotify.com/accounts/recover-playlists/

2. Have you tried that on a different browser? Or in incognito mode? 

3. Exactly what error are you getting on that page? Do you mind posting a screenshot? 

Thanks, I'm sure we can help get this resolved for you!

[heyyaa]

I guess it looks like this (see attached jpg), I have the same problem.

[tmchow]

Yep, that's the same problem I have that's in that screenshot.

I'm trying Incognito and different browsers. Same issue.

[RedDown]

I have the same issue and did a little bit troubeshooting by myself.

OS: Mac OSX

Tried different browsers: Chrome, Firefox, Safari.

Tried to remove all browsing history/cache etc.

Tried private browsing/icognito.

Tried to access them from my phone, Sony Z3C. (Chrome and Lastpass).

Tried to access them from my iPhone (Safari, Chrome, Lastpass)

Treid to log in with my Spotify username/password and then with my Facebook.

Nothing works.

I contacted the support all they told me was to use icognito... Come on, I had this problem for months now.

I tried my old account and it works perfectly to recover playlists.

[PeterZwegert]

I have the same problem. It **bleep**ing annoys me because it should be such an easy thing to enable and it is only one of several problems I have with Spotify. Has there been any answer yet?