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Cannot change the music even after having subscription

Cannot change the music even after having subscription

More precisely when I play one song the music stops when it ends and did not play the next songs
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1 Reply

Hi there,
 
Thanks for reaching out to the Community and welcome!
 
If you recently subscribed to Premium, try logging out and back in twice. This will re-sync your account and device. Additionally, make sure you're logging into the correct account you subscribed from. If there's no change, you can reinstall the app by following these steps. No worries, you won't lose any saved content, but you'll have to download your offline music again.
 
If the issue persists, could you check if it happens with a different internet connection? If you're using WiFi, try with your mobile data or vice versa.
 
Keep us posted!

Susan_GPModerator
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