Certain songs won't play on Webplayer or IOS

[erickaraelle]

Plan

Premium

Country

USA

Device

iPhone XS Max

Operating System

iOS 12.2

My Question or Issue

There are certain songs that won't play anymore both on and offline, the ones I've specifically noticed were songs from Paramore's After Laughter album, as well as some misc. Gorillaz songs. Two songs from the Paramore album play, while the rest don't. The songs are not greyed out as if the artist has removed them from Spotify, and a friend of mine who also has Premium was able to play all the songs from the Paramore album I have not been able to play. This problem is both on my web player and my app, and I have not run out of space on the app or have reached my limit of songs as I'm still able to download new albums and songs to play offline. 

[Jemi]

Hey @erickaraelle, help's arrived. 

Let's try a couple of things:

• Try a different network connection
• Ask a friend to log in on your devices to see if the same tracks work
• Try the Web Player in an incognito window.
• Reinstall the app.

Let us know how it goes 🙂