Clicking on widget on locked screen opens Spotify and starts new song.

[#1]

Before the update Spotify would open and play my current song. Now it opens Spotify and change song and playlist. Very annoying.

[Vasil]

Hey there,

Thanks for reaching out!

Does the change always select the same playlist or does it open a random one?
We'd like to know what device this is occurring on - if it's an Android or an iOS one and what its make, model and OS version are.

And, to begin with some troubleshooting here - see if following these steps to reset your app's cached data would make a difference. If this doesn't help out - try removing all Spotify-related data from the device and installing the app anew. 

In case the issue remains, include in your next response the Spotify version you're currently running in order for us to continue investigating the case.

Many thanks! We'll be on the lookout for your reply 🙂

[MitchellLovesKenC]

Hello. My Spotify has the same problem but when I try and open Spotify, it just keeps me on the Home Screen while playing a song. I wanted to try the new feature but it is just annoying and it won’t let me get out of it. Is there anything I can do to fix this?

[OscarDC]

Hey @MitchellLovesKenC,

Welcome to the Community and thank you for joining the conversation.

Just to be on the same page, have you followed the instructions to perform a clean reinstall and clearing cache as @Vasil previously recommended? 

If so and the issue persists, it would be great if you could have someone log in with their account on your device - such as a friend or a family member, to see if the issue persists. 

Lastly, include in your next response the make, model, and OS version of your device, along with the Spotify version you're currently running to continue investigating the case.

We'll be on the lookout for your response. 

[MitchellLovesKenC]

Hey, I have an iPhone 13 and I am running IOS 17.6.1 and Spotify version 8.9.86.419. I have offloaded the app and deleted it. I reinstalled the app and the issue prevailed. I am unsure of what to do now.