Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7180 Views
  • 49 replies
  • 6 likes
  • Other
  • 7180 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19142 Views
  • 9 replies
  • 2 likes
  • Other
  • 19142 Views
  • 9 replies
  • 2 likes

Superuser Contribution App update

Dear Spotify, There is an issue with the Spotify App on new Samsung TV's. After 2 minutes the TV screen will go into sleep mode, the music will continue to play but the screen will turn off. This is not a settings issue with the TV. Having spoken to ...

  • Visitor
  • Dear Spotify,    There is an issue with the Spotify App on new Samsung TV's. After 2 minutes the TV screen will go into sleep mode, the music will continue to play but the screen will tur...
  • Yordan
  • Moderator
  • 154 Views
  • 2 replies
  • 1 likes
  • 154 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify Playlists on Alexa

Hi, I have an issue with my Alexa devices and Spotify, in that it cant find some playlists, or will not play a playlist, instead it just does one song. I've seen this on a few forums but no exact match to my issue, nor a resolution. This may be a Spo...

  • Casual Listener
  • ...lexa are both set to UK   Please could somebody help me out with a solution to this. If Alexa cant find public playlists on Spotify, then there isn't any point in it for me as that is the m...
  • DAUNIRAM
  • Music Fan
  • 5367 Views
  • 25 replies
  • 3 likes
  • Other
  • 5367 Views
  • 25 replies
  • 3 likes

播放时连接缓慢

PlanFreeCountrychinaDevicepcOperating SystemWindows 10 My Question or Issue我今天上Spotify听歌，然后很多歌放到一半的时候就停了，接着弹出个提示说此歌曲无法播放，然后这首歌断断续续的放放停停，让我很难受有一种被欺负的感觉。我怎么拖动进度条或是点按歌词调整进度都不行，进入全屏时也加载不出来艺人的写真，需要很长时间才能加载出来

  • Casual Listener
  •   Plan Free Country china Device pc Operating System Windows 10   My Question or Issue 我今天上Spotify听歌，然后很多歌放到一半的时候就停了，接着弹出个提示说此歌曲无法播放，然后这首歌断断续续的放放停停，让我很难受有一种被欺负的感觉。我怎么拖动进度条或是点按歌词调...
  • TanyaS
  • Rising Star 4
  • 88 Views
  • 1 replies
  • 0 likes
  • Connect
  • 88 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast rewinds when I unlock phone

Plan/PremiumCountryUKDeviceIPhone 8 Plus and IPhone 16 pro (happened before and after upgrading. Operating SystemIos 16 and ios 18 My Question or IssueWhen I unlock my phone, podcasts rewind to the last place they were last time the phone was unlocke...

  • Newbie
  •   Plan /Premium Country UK Device IPhone 8 Plus and IPhone 16 pro (happened before and after upgrading.  Operating System Ios 16 and ios 18   My Question or Issue When I unl...
  • Eni
  • Moderator
  • 105 Views
  • 1 replies
  • 0 likes
  • Other
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple Spotify accounts with Google Home software controlling multiple homes

I'm using Google Home on my phone to run two different houses - mine and my mother's. Each has its own Google Home or Google Nest speaker for music. My mother and I each have our own Spotify account. Is there a way to configure Spotify and Google Hom...

  • Casual Listener
  • I'm using Google Home on my phone to run two different houses - mine and my mother's. Each has its own Google Home or Google Nest speaker for music. My mother and I each have our own Spotify account....
  • OscarDC
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bonjour, comment laisser des avis sur des podcast en live sur spotify?

je suit des podcats en ligne sur spotify que je dois commenter ou laisser mon avis étant en ligne je ne sais pas comment fait.

  • Visitor
  • je suit des podcats en ligne sur spotify que je dois commenter ou laisser mon avis étant en ligne je ne sais pas comment fait.
  • 46marcus
  • Casual Listener
  • 1270 Views
  • 2 replies
  • 0 likes
  • 1270 Views
  • 2 replies
  • 0 likes

Superuser Contribution Blocked artist still being recommended on homepage

I have blocked Kanye West music from being played and I have hidden his new song. I have also gone into my settings and disabled new music recommendations. However, every time I open the app his new song is being recommended to me on my homepage. I f...

  • Casual Listener
  • I have blocked Kanye West music from being played and I have hidden his new song. I have also gone into my settings and disabled new music recommendations. However, every time I open the app his new ...
  • Abbykoloo
  • Casual Listener
  • 1368 Views
  • 5 replies
  • 2 likes
  • music
  • 1368 Views
  • 5 replies
  • 2 likes

Superuser Contribution Why is my Spotify blend not showing our profile icons for just one song?

I have a blend playlist with a friend, the other songs shows our profile icons for all the songs, except for one. What does it mean?

  • Casual Listener
  • I have a blend playlist with a friend, the other songs shows our profile icons for all the songs, except for one. What does it mean?
  • Vasil
  • Moderator
  • 161 Views
  • 3 replies
  • 0 likes
  • 161 Views
  • 3 replies
  • 0 likes

Superuser Contribution No Comments possible

Hello,I have the problem that I can no longer comment on podcasts. A friend has the same problem.As a test, I created a new account. There, I get a comment field displayed for the same podcast, same episode.Tested each time in the Android app. Accord...

2024-08-06 23.40.13.jpg Screenshot_2024-08-06-23-39-34-876_com.spotify.music-edit.jpg
  • Casual Listener
  • Hello, I have the problem that I can no longer comment on podcasts. A friend has the same problem. As a test, I created a new account. There, I get a comment field displayed for the same podcast, s...
  • TheOriginalFreak
  • Visitor
  • 407 Views
  • 4 replies
  • 1 likes
  • Other
  • 407 Views
  • 4 replies
  • 1 likes

Superuser Contribution App in my preferred language.

I live in Czechia. I speak English. I want the app to speak top me in a language I understand - line English.I Also want the app to offer me podcasts in English, not Czech.

  • Casual Listener
  • I live in Czechia. I speak English. I want the app to speak top me in a language I understand - line English. I Also want the app to offer me podcasts in English, not Czech.
  • Vasil
  • Moderator
  • 172 Views
  • 3 replies
  • 0 likes
  • 172 Views
  • 3 replies
  • 0 likes

Superuser Contribution Black Screen on Echo Show- All Other Suggestions Tried

PlanPremiumCountryUKDeviceEcho Show 5 My Question or IssueSymptoms: Either using voice, or using the spotify app, to play music on my Echo Show results in a black screen. If by voice, I get vocal confirmation but nothing plays. If in the app, I can s...

  • Casual Listener
  • Plan Premium Country UK Device Echo Show 5   My Question or Issue Symptoms: Either using voice, or using the spotify app, to play music on my Echo Show results in a black screen. If by v...
  • MihailY
  • Moderator
  • 310 Views
  • 7 replies
  • 0 likes
  • Other
  • 310 Views
  • 7 replies
  • 0 likes

Several Glaring Bugs Causing A Very Frustrating Daily Experience

Hey everyone, I'm here to both report these issues as well as hopefully see if anyone possibly knows of a fix. The bugs I'm encountering on a daily occurrence are:- On mobile, the "loop playlist" turns itself on every single time I switch playlists, ...

  • Casual Listener
  • Hey everyone, I'm here to both report these issues as well as hopefully see if anyone possibly knows of a fix.   The bugs I'm encountering on a daily occurrence are: - On mobile, the "loop pl...
  • Mitre226644
  • Roadie
  • 265 Views
  • 3 replies
  • 0 likes
  • music
  • 265 Views
  • 3 replies
  • 0 likes

An entire band from 1980's was deleted including their songs

The band IFA Wartburg appears to be removed including all of the songs in the single album they've made. When I try to listen to one of their songs, it says "This content is not Available".

  • Newbie
  • The band IFA Wartburg appears to be removed including all of the songs in the single album they've made. When I try to listen to one of their songs, it says "This content is not Available".
  • mauritoo
  • Newbie
  • 445 Views
  • 2 replies
  • 2 likes
  • 445 Views
  • 2 replies
  • 2 likes

Superuser Contribution Repeat turns on automatically

My repeat button constantly turns itself on when playing a playlist with phone turned off. I will physically turn off repeat, play a playlist, lock phone & work for a little, just to notice my song repeated. Open phone, sure enough repeat button is o...

  • Casual Listener
  • My repeat button constantly turns itself on when playing a playlist with phone turned off. I will physically turn off repeat, play a playlist, lock phone & work for a little, just to notice my so...
  • noelmartin
  • Casual Listener
  • 119 Views
  • 2 replies
  • 0 likes
  • Other
  • 119 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify starts songs in the middle or end

I've already turned automix off and so is crossfade. This issue is when a song ends, the next song suddenly starts at some random point usually past the middle. This issue has been happening to me a lot recently, regardless of what playlist. I have p...

  • Newbie
  • I've already turned automix off and so is crossfade. This issue is when a song ends, the next song suddenly starts at some random point usually past the middle. This issue has been happening to me a ...
  • AlejaR
  • Moderator
  • 556 Views
  • 3 replies
  • 0 likes
  • 556 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can’t read reviews on Audiobooks

PlanPremiumCountryUSADeviceIphone 12 proOperating SystemiOS 17 My Question or IssueIf I tap the star/ratings button on an audiobook, a message pops up saying “Listen first! Then come back and give a rating.” Thats great and all, but why can I not REA...

  • Visitor
  • Plan Premium Country USA Device Iphone 12 pro Operating System iOS 17   My Question or Issue If I tap the star/ratings button on an audiobook, a message pops up saying “Listen first! T...
  • aemast2
  • Visitor
  • 657 Views
  • 5 replies
  • 0 likes
  • Other
  • 657 Views
  • 5 replies
  • 0 likes

Superuser Contribution I want to reset my music data.

I don't know if I'm talking in the right place, but I want to delete all my music history in my account and create a list like opening a new page. Is there a way to clean this data in a short way?good forums in advance.

  • Newbie
  • I don't know if I'm talking in the right place, but I want to delete all my music history in my account and create a list like opening a new page. Is there a way to clean this data in a short way? ...
  • OscarDC
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Remove App Access via API

Hi, We're looking at integrating with the Spotify using the API. We have authorization working with 'Code Flow', but would like to be able to remove our own access using the API. We can delete our access tokens locally, but the app would still appear...

  • Casual Listener
  • Hi,   We're looking at integrating with the Spotify using the API.   We have authorization working with 'Code Flow', but would like to be able to remove our own access using the API. &...
  • MMALI
  • Newbie
  • 3490 Views
  • 6 replies
  • 0 likes
  • Other
  • 3490 Views
  • 6 replies
  • 0 likes

Spotify For Composers, Songwriters and Musicians

PlanFree and PremiumCountryGlobalDeviceallOperating SystemallMy Question or IssueIn the age of smart phones, social media, streaming, digital copyright reform, and generative ai, there is a need to change the current financial system for payment for ...

  • Music Fan
  • Plan Free and Premium Country Global Device all Operating System all My Question or Issue In the age of smart phones, social media, streaming, digital copyright reform, and generative ai, th...
  • 89 Views
  • 0 replies
  • 0 likes
  • Other
  • 89 Views
  • 0 replies
  • 0 likes

Superuser Contribution Podcasts not downloading on spotify mobile

Hi, I had episodes of podcasts downloaded for offline use that disappeared. When I tried to redownload them it won't let me. I have cleared the catche and uninstall and reinstalled the app and it still won't work. It's getting frustrating as I have v...

  • Visitor
  • Hi,    I had episodes of podcasts downloaded for offline use that disappeared.    When I tried to redownload them it won't let me. I have cleared the catche and uninstall and ...
  • OscarDC
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes