Como puedo actualizar mi pago por medio de nequi, utilizando el código

[#1]

Realice un pago de $16.900 el día 24 de noviembre a las 8:55am y no puedo acceder a la cuenta para pagar y redimir el código que me dieron en la cuenta nequi.

[Novy]

Hey there, 

Thanks for reaching out. Hope you don't mind us replying in English as it's the official language of the forum.

If you can't access the account because you don't have the login info, we'd suggest taking a look at the info available in this article so you can find the details.

In case you're having trouble with your payment, here are some other steps you can try. If you're unable to process it, you can also reach out to our Support team here for further help. 

The Community will be here if anything else comes up.

Cheers!