Cover artwork will not load on my PS4. Any tips?

[pianoproduct33]

I have tried many different methods, such as reinstalling the app, reconnecting to the internet, restarting the PS4 altogether, and searching for updates on both the app and system, and nothing has worked. Are there any other ways I can make the cover artwork come back?

[Novy]

Hey there @pianoproduct33,

Thanks for reaching out here in the Community. 

Just to confirm, is the cover artwork stuck in a gray square or is the behavior different? 

Would you mind sending over a picture where we can take a better look at what's going on? You can attach it to your next response by using the Insert Photos option in the post editor. 

We'll be on the lookout for your reply.

[pianoproduct33]

This is generally whats going on. The cover art (replaced by the wording “cover art” in the top left corner of where the artwork should be) and the artist’s photo aren’t there, however the colors that pertain to the album are still there.

For reference, the artwork came back and disappeared again today.

[Novy]

Hey again @pianoproduct33,

Thanks for getting back to us. 

We've tested this from our end but were unable to replicate it. We'd suggest making sure to have at least 1 GB of free space on your PS4, as low storage can lead to some things not loading correctly. 

If this is not the case, for now we can only suggest to keep your app updated so that you don't miss out on any fixes that might help alleviate the situation. We'll be sure to forward your feedback to the relevant teams.

If anything else comes up, the Community will be here.

[Mandemanthem]

I too am having the same issue on my console