Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • mcdonaldsadhater
  • Newbie
  • 9925 Views
  • 71 replies
  • 9 likes
  • Other
  • 9925 Views
  • 71 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19972 Views
  • 9 replies
  • 2 likes
  • Other
  • 19972 Views
  • 9 replies
  • 2 likes

Superuser Contribution recover playlist from another account

i had an account that i lost (i don't remember nor the mail nor the password) and in it that was a playlist with a lot of songs, i manage to recover a link from the playlist but now in my account is disappeared and i need it 'cause in it there was li...

  • Newbie
  • i had an account that i lost (i don't remember nor the mail nor the password) and in it that was a playlist with a lot of songs, i manage to recover a link from the playlist but now in my account is ...
  • Joan
  • Moderator
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Idea Submission

I have an idea that I want to submit or pitch to Spotify in exchange for compensation. It is not a simple idea or bug fix, it is a complex idea that will revolutionize Spotify as a business as well as the music industry. It is Possibly a billion doll...

  • Casual Listener
  • I have an idea that I want to submit or pitch to Spotify in exchange for compensation. It is not a simple idea or bug fix, it is a complex idea that will revolutionize Spotify as a business as well a...
  • speakaudix
  • Visitor
  • 3531 Views
  • 5 replies
  • 0 likes
  • billions
    game changer
    Idea submission
    Invention
  • 3531 Views
  • 5 replies
  • 0 likes

Superuser Contribution what if you want to hide a artist and/or playlists?

Not long ago i went to my friends place she didnt have premium and i did she listened to some manele and now it suggest to me and since i share the account with my family i dont want them to suspect me!

  • Visitor
  • Not long ago i went to my friends place she didnt have premium and i did she listened to some manele and now it suggest to me and since i share the account with my family i dont want them to suspect ...
  • heythere3
  • Casual Listener
  • 544 Views
  • 2 replies
  • 1 likes
  • 544 Views
  • 2 replies
  • 1 likes

IFTTT Android action fails: "You must have an active device. None was found."

PlanPremiumCountryUSADeviceGoogle Pixel 7 ProOperating SystemAndroid 14 Update July 5, 2024Spotify App Version8.9.56.618 My Question or IssueI am trying to use IFTTT to trigger a Spotify action of "Start playback". In the applet log, I see that it al...

  • Newbie
  • Plan Premium Country USA Device Google Pixel 7 Pro Operating System Android 14 Update July 5, 2024 Spotify App Version 8.9.56.618   My Question or Issue I am trying to use IFTTT to t...
  • 203 Views
  • 0 replies
  • 0 likes
  • Other
  • 203 Views
  • 0 replies
  • 0 likes

Superuser Contribution PLAYLIST SUGGESTION

How come I can't search for songs in my playlist? I have over 3000 songs and when I want to play specific one I need to exit my playlist and if I was able to search within the playlist I'd play the song I want while playlist would be still on therefo...

  • Visitor
  • How come I can't search for songs in my playlist? I have over 3000 songs and when I want to play specific one I need to exit my playlist and if I was able to search within the playlist I'd play the s...
  • OscarDC
  • Moderator
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Where is "made for you" on the web/desktop version

In the phone app I can find the "Made for you" section by going to Search->Music->Browse All.This used to be the same on the browser version, but recently has changed. I can no longer find the the "Made for you" section anywhere in the browser. I use...

  • Casual Listener
  • In the phone app I can find the "Made for you" section by going to Search->Music->Browse All. This used to be the same on the browser version, but recently has changed. I can no longer find th...
  • AlejaR
  • Moderator
  • 710 Views
  • 3 replies
  • 0 likes
  • 710 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution wake up happy issues

I got a android phone, samsung s20 ultra 5G.For some reason every day when I pick up my phone the first thing it does it play some music from a playlist named wake up happy. I have tried to find a way to shut this service down. It is annoying me to h...

  • Regular
  • I got a android phone, samsung s20 ultra 5G. For some reason every day when I pick up my phone the first thing it does it play some music from a playlist named wake up happy. I have tried to find a ...
  • Clair_brodie
  • Newbie
  • 12498 Views
  • 21 replies
  • 0 likes
  • 12498 Views
  • 21 replies
  • 0 likes

I have a dozen devices from Sonos/Google/Apple/Samsung/LG and a duo plan.

I can't seem to play music for my wife, then leave the house on my phone and play something else. Why can't we be allowed two streams under a Duo account before it gets stopped? I found a thread that was years old discussing this, was closed without ...

  • Visitor
  • I can't seem to play music for my wife, then leave the house on my phone and play something else. Why can't we be allowed two streams under a Duo account before it gets stopped? I found a thread th...
  • aecid
  • Gig Goer
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Xbox S-X "Now Playing" and "Queue" not showing

No longer able to view now playing or queue on Xbox Series X. I can listen to the track, but I'm not able to view the queue or now playing

  • Newbie
  • No longer able to view now playing or queue on Xbox Series X. I can listen to the track, but I'm not able to view the queue or now playing
  • user-removed
  • Not applicable
  • 364 Views
  • 3 replies
  • 2 likes
  • 364 Views
  • 3 replies
  • 2 likes

Superuser Contribution Spotify Struggling on Sony Walkman NW-A306

I previously had a Sony Walkman NWA-105 which I used exclusively as a dedicated music device for stored music on the default app and Spotify. It was getting a bit slow at times as the memory was quite full, and then I dropped it in the bath (doh) so ...

  • Casual Listener
  • I previously had a Sony Walkman NWA-105 which I used exclusively as a dedicated music device for stored music on the default app and Spotify. It was getting a bit slow at times as the memory was quit...
  • Mindorra
  • Casual Listener
  • 1620 Views
  • 2 replies
  • 1 likes
  • Sony
  • 1620 Views
  • 2 replies
  • 1 likes

Superuser Contribution App pauses after 34 seconds into the song

App pauses after 34 seconds into the song on the App on my PC and on my iPhone. How can I fix this? Spotify is no longer enjoyable and I'm forced to listen to my music on YouTube. I might have to switch to iTunes or something if I can't get this reso...

  • Visitor
  • App pauses after 34 seconds into the song on the App on my PC and on my iPhone. How can I fix this? Spotify is no longer enjoyable and I'm forced to listen to my music on YouTube. I might have to swi...
  • Ivelina
  • Moderator
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I want to see the spotify artist statistics of a friend

I've been wanting to give my friend a gift to support his dream of becoming an artist, but I am unable to find his total amount of streams anywhere. So that got me thinking is it even possible to see those statistics of a friend?

  • Newbie
  • I've been wanting to give my friend a gift to support his dream of becoming an artist, but I am unable to find his total amount of streams anywhere. So that got me thinking is it even possible to see...
  • Elena
  • Moderator
  • 559 Views
  • 1 replies
  • 0 likes
  • 559 Views
  • 1 replies
  • 0 likes

Superuser Contribution Repeat On playlist is inaccurate

Hello MafeG! I’m a frequent user of Spotify and I listen to a certain select group of songs pretty often. Although the On Repeat option is available it’s extremely inaccurate. I have songs on there that I’ve either; listened to a few times, listened ...

  • Visitor
  • Hello MafeG! I’m a frequent user of Spotify and I listen to a certain select group of songs pretty often. Although the On Repeat option is available it’s extremely inaccurate. I have songs on there...
  • Chocodivine
  • Regular
  • 545 Views
  • 3 replies
  • 0 likes
  • Other
  • 545 Views
  • 3 replies
  • 0 likes

Superuser Contribution Reintroduce The "Offline Mode" in-app notice

It seems like suddenly after a "stealth update" of sorts, version 8.9.52.552 of the Android app has seemingly removed the Offline Mode notice near the bottom of the app, above the player. Why? I loved the clarity of whether or not I was in Offline Mo...

  • Regular
  • It seems like suddenly after a "stealth update" of sorts, version 8.9.52.552 of the Android app has seemingly removed the Offline Mode notice near the bottom of the app, above the player. Why? I love...
  • MihailY
  • Moderator
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Superuser Contribution Transcription of Non-Music Podcasts

PlanFreeCountryUSADeviceiPhone 13Operating SystemiOS 17.5.1 My Question or Issue:How can I upload the written transcription of a non-music podcast to Spotify to be accessible for those that are deaf or hearing-impaired?

  • Visitor
  •   Plan Free Country USA Device iPhone 13 Operating System iOS 17.5.1   My Question or Issue: How can I upload the written transcription of a non-music podcast to Spotify to be ac...
  • Elena
  • Moderator
  • 399 Views
  • 1 replies
  • 0 likes
  • Other
  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have a podcast hosted by Spotify but I can't listen to it in the country I live in

I live in Zimbabwe. I have a podcast hosted by Spotify for podcasters that I created and upload to from Zimbabwe, but I cannot listen to it on Spotify in Zimbabwe as it says not available in my regionPlanFree/PremiumCountryZimbabweDevice(iPhone 8, Sa...

  • Newbie
  • I live in Zimbabwe. I have a podcast hosted by Spotify for podcasters that I created and upload to from Zimbabwe, but I cannot listen to it on Spotify in Zimbabwe as it says not available in my regio...
  • Joan
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • Other
  • 193 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Completed Podcast Won't Leave Podcast List

I have a podcast that I have finished completely and will not listen to again now that I've completed it. I'm no longer following it. And yet it's. Still. There. Every time I open Your Shows on my desktop or Podcasts & Shows on my phone. It's done. I...

  • Roadie
  • I have a podcast that I have finished completely and will not listen to again now that I've completed it.   I'm no longer following it.   And yet it's. Still. There. Every time I open Y...
  • ramonreyes
  • Casual Listener
  • 548 Views
  • 4 replies
  • 0 likes
  • Other
  • 548 Views
  • 4 replies
  • 0 likes

Superuser Contribution Whatever song I search keeps repeating

When I look up a song on Spotify I press play and the song plays and that's nice but then when the song ends this song gets repeated and that's not nice I don't want to listen to the song I just listened to so does anyone know how to stop this it sta...

  • Visitor
  • When I look up a song on Spotify I press play and the song plays and that's nice but then when the song ends this song gets repeated and that's not nice I don't want to listen to the song I just list...
  • Nicoparkes
  • Newbie
  • 12967 Views
  • 12 replies
  • 2 likes
  • music
    Other
  • 12967 Views
  • 12 replies
  • 2 likes

Superuser Contribution Podcast Episodes getting removed forever after I played it.

Hello. I know this is quite shameful but I listen to NSFW podcasts here on Spotify. But there is something that had me frustrated for a while now. After I play or click an episode, all episodes/audio files from the creator suddenly gets removed out o...

  • Visitor
  • Hello.  I know this is quite shameful but I listen to NSFW podcasts here on Spotify. But there is something that had me frustrated for a while now.   After I play or click an episode, al...
  • OscarDC
  • Moderator
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution Statistics not updating

Since about 24 hours the statistics on podcasters have been off, not showing any more listens. So I updated the app and logged in again, and I listen to some of my episodes but nothing happens. And usually it takes about an hour before I can see it o...

  • Visitor
  • Since about 24 hours the statistics on podcasters have been off, not showing any more listens. So I updated the app and logged in again, and I listen to some of my episodes but nothing happens. And u...
  • Yordan
  • Moderator
  • 630 Views
  • 1 replies
  • 0 likes
  • Other
  • 630 Views
  • 1 replies
  • 0 likes