[Desktop][Web] 'See all' after search shows blank tracks list

[Danphinite]

Plan

Free

Country

Spain

Device

Desktop, Web

Operating System

Windows 10, Chrome

My Issue

After typing a search text the first four main results are shown under 'Songs' title.

The issue comes when clicking See all button on the right, where a blank tracks list appears and nothing is shown. Sometimes after scrolling down the tracks are loaded, but some other times are not.

I perfomed a clean uninstall of the old app installed and updated regularly since 2017, reinstalled the latest version from the Microsoft Store, but the issue is still there.

This also happens on web version. I tried searching some songs, clicked See all and the same blank tracks list appears.

[Kiril]

Hey @Danphinite,

Thanks for posting on the Community!

This looks rather unusual indeed and we couldn't reproduce it on our end. Could we ask you which is your current version of the Spotify desktop app? You can find it in the 3-dotted menu under Help>About Spotify. Also can you confirm that you still experience this on our web player, provided that you are not behind a firewall and have a stable internet connection?

As you mention you already did reinstall the desktop app, maybe it's worthwhile to give a try and perform another reinstall, and following these steps here (few extra steps here to ensure no cached data can interfere with your new installation), and see if this helps. You can also try downloading the latest Windows version of the Spotify app from our official webpage instead from the Microsoft store. 

If none of the above helps, we'd be happy if you could provide us with a short video of what happens on your end, so we can advise you better.

Keep us posted, we'll be on the lookout for your reply.

[Danphinite]

Hello Kiril,

Thank you for your response. My current version seems to be the latest: 1.1.71.560.gc21c3367 (copied & pasted)

Today I discovered a new event. When searching and clicking See all, or Songs link, if the blank list appears and I resize the app window, then the songs display correctly. Seems to me like a visualization issue, maybe linked to some missing events after clicking See all link.

I can notice when this happens the most:

- After performing many searchs, the search engine starts failing until the app "crashes" and restarts by itself - by 'restarts' I mean the app slows down and suddenly shows the Home page, but keeps playing the song.

- After searching a song with few results. If four or less songs are found then See all is disabled, but if 10 or 15 songs are found then the list goes blank. I assume that it is because scrolling is disabled.

I performed the reinstallation with the steps you just passed me. The web player did not failed today, which makes me think about the stable internet connection. The truth is I think my internet connection fluctuates from time to time, randomly disconnecting me a really short period of time.

Could this be a rare combination of connection, caching and visualization problem? Today the app barely failed. As soon as I notice this again I will try to record a video.

Thank you again.

[MafeG]

Hi @Danphinite,

Thank you for your reply and sharing all those insights with us. 

We're glad to know both the app and the Web Player are working properly for now. As a small suggestion, you can also toggle off "Enable Hardware Acceleration" from the app's settings in case it is on. 

If anything else comes up, just let us know. 

Cheers!

[nhporter]

This is the exact same thing that happens to me! The song list doesn't show up when I click "see all" but then they all appear as soon as I resize the window. I'm on mac OS Monterey using a macbook pro.

[Dian]

Hey @nhporter,

Thanks for posting in the Community.

Let's start with a clean reinstall as described here, so we can be sure you're running a fresh installation of the Spotify app.

If that doesn't resolve the issue, could you create a video recording of the issue, so we can get a clear understanding of what is going on on your end?

Keep us posted,

Cheers!