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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bluejuiceno1
  • Newbie
  • 8398 Views
  • 60 replies
  • 8 likes
  • Other
  • 8398 Views
  • 60 replies
  • 8 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19516 Views
  • 9 replies
  • 2 likes
  • Other
  • 19516 Views
  • 9 replies
  • 2 likes

Superuser Contribution Spotify thinks I'm offline unless I use VPN

I'm having a strange issue right now. I've been using Spotify without any problems on my PC, iPad and Android phone until a couple of days ago. It's still fine on my Android phone but on the PC and iPad app, it thinks I'm constantly offline and won't...

  • Regular
  • I'm having a strange issue right now. I've been using Spotify without any problems on my PC, iPad and Android phone until a couple of days ago. It's still fine on my Android phone but on the PC and i...
  • Elena
  • Moderator
  • 6188 Views
  • 12 replies
  • 14 likes
  • 6188 Views
  • 12 replies
  • 14 likes

Superuser Contribution School activity

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm a teacher and I am wondering if I can use Spotify to create an activity at school? Since ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm a t...
  • Elena
  • Moderator
  • 538 Views
  • 5 replies
  • 0 likes
  • Other
  • 538 Views
  • 5 replies
  • 0 likes

Superuser Contribution album artwork

What setting on the Spotify phone app needs to be enabled to display album artwork on a car head unit, while listening with bluetooth enabled?

  • Casual Listener
  • What setting on the Spotify phone app needs to be enabled to display album artwork on a car head unit, while listening with bluetooth enabled?
  • Jeremy
  • Spotify Legend
  • 2645 Views
  • 7 replies
  • 0 likes
  • App & Features
  • 2645 Views
  • 7 replies
  • 0 likes

[Podcasts] Allow podcast playing on 3rd party apps

Judging by ideas that have been waiting since 2016, like this one [Podcasts] Automatically save offline new Podcasts... - Page 27 - The Spotify Community , and on my own experience, you suck at providing podcasts. The interface and functionality just...

  • Newbie
  • Judging by ideas that have been waiting since 2016, like this one [Podcasts] Automatically save offline new Podcasts... - Page 27 - The Spotify Community , and on my own experience, you suc...
  • leavepodcastcomment
  • Casual Listener
  • 1615 Views
  • 2 replies
  • 2 likes
  • Podcasts
  • 1615 Views
  • 2 replies
  • 2 likes

PS4 App not working

PlanPremiumCountryBrazilDevicePS4 Pro My Question or IssueEvery time I try opening Spotify on my PS4, it shows an error "Cannot connect to the server" (WV-3389801), as if there is no internet connection, but every other app is working properly (i.e. ...

WhatsApp Image 2022-02-23 at 12.34.06.jpeg
  • Casual Listener
  • Plan Premium Country Brazil Device PS4 Pro   My Question or Issue Every time I try opening Spotify on my PS4, it shows an error "Cannot connect to the server" (WV-3389801), as if there i...
  • Sn0bzy
  • Regular
  • 1842 Views
  • 3 replies
  • 1 likes
  • Sony
  • 1842 Views
  • 3 replies
  • 1 likes

Superuser Contribution Use reCAPTCHA globally

Hello, I noticed that Spotify is using Google reCAPTCHA and its default configuration makes it unusable in some regions, here is the documentation Google gave to make Google reCAPTCHA available globally: https://developers.google.com/recaptcha/docs/f...

  • Newbie
  • Hello,   I noticed that Spotify is using Google reCAPTCHA and its default configuration makes it unusable in some regions, here is the documentation Google gave to make Google reCAPTCHA availa...
  • MafeG
  • Spotify Legend
  • 437 Views
  • 1 replies
  • 0 likes
  • Other
  • 437 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Regarding age confirmation

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I’ve got the Spotify premium in South Korea and I moved to the Netherlands recently.Re...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello...
  • Eni
  • Moderator
  • 578 Views
  • 1 replies
  • 0 likes
  • music
  • 578 Views
  • 1 replies
  • 0 likes

Superuser Contribution Improve Support Process (esp. Information Flow)

Hello All, before posting my idea, I would like to first walk you through the process I experienced today which leads to my ideas. Just to be sure: I love Spotify, been with you forever. Never considered leaving. But: I know you can do better. Today,...

  • Visitor
  • Hello All,   before posting my idea, I would like to first walk you through the process I experienced today which leads to my ideas. Just to be sure: I love Spotify, been with you forever....
  • Ver
  • Spotify Legend
  • 343 Views
  • 2 replies
  • 0 likes
  • Other
  • 343 Views
  • 2 replies
  • 0 likes

Superuser Contribution Accessibility

Your website should have a category called 'Accessibility' where users can find all the information that pwd need to access the app. There should be a page where users can submit the accessibility issues they are experiencing. (And, BTW, This form sa...

  • Newbie
  • Your website should have a category called 'Accessibility' where users can find all the information that pwd need to access the app. There should be a page where users can submit the accessibili...
  • Novy
  • Moderator
  • 290 Views
  • 1 replies
  • 1 likes
  • 290 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify doesn't connect to car stereo

PlanPremiumCountryAustraliaDeviceSamsung A5Operating SystemAndroid 11 For the last couple of weeks I have been unable to connect to the Spotify app on my car stereo through Spotify on my phone. When I attempt to do so, I can can establish and audio c...

  • Casual Listener
  • Plan Premium Country Australia Device Samsung A5 Operating System Android 11   For the last couple of weeks I have been unable to connect to the Spotify app on my car stereo through Spo...
  • Craig29520
  • Newbie
  • 862 Views
  • 2 replies
  • 1 likes
  • Connect
  • 862 Views
  • 2 replies
  • 1 likes

Streams numbers not showing correctly since 12 Feb 2022

Dear member of the community,since last week, 12 feb, I see on Spotify for Artist a reduction of streams. Usually this happens when Spotify publishes an update and lasts 1-2 days but a week never happened. Is anyone else experiencing the same or it's...

  • Regular
  • Dear member of the community, since last week, 12 feb, I see on Spotify for Artist a reduction of streams. Usually this happens when Spotify publishes an update and lasts 1-2 days but a week never h...
  • 274 Views
  • 0 replies
  • 1 likes
  • App & Features
    Music Discussion
  • 274 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Impact of canvas video to pitching process

Hello, please have anybody experience with impact of canvas video to the pitching process? There are some "Bonus points" if we will have it or we can upload it when the pitching process runs?I'm just thinking If I should push the unreleased single to...

  • Newbie
  • Hello,   please have anybody experience with impact of canvas video to the pitching process? There are some "Bonus points" if we will have it or we can upload it when the pitching process runs...
  • Vasil
  • Moderator
  • 689 Views
  • 1 replies
  • 1 likes
  • Discovery & Promo
  • 689 Views
  • 1 replies
  • 1 likes

Superuser Contribution Flume Spotify Presale Code

Did anyone get the Flume Spotify Presale Code for Red Rocks Day 2? I'm in the official discord and it seems like no1 got it. Spotify Presale opens tomorrow. I know for a fact I'm in the top 1% or higher of Flume's fans!! Not sure if the system is gli...

  • Visitor
  • Did anyone get the Flume Spotify Presale Code for Red Rocks Day 2? I'm in the official discord and it seems like no1 got it. Spotify Presale opens tomorrow. I know for a fact I'm in the top 1% or hig...
  • MafeG
  • Spotify Legend
  • 573 Views
  • 1 replies
  • 0 likes
  • 573 Views
  • 1 replies
  • 0 likes

Controversial podcasts on Spotify

Hello.I have noticed some controversial podcasts in Spotify. I don't know, what is Spotify's opinion about It. I understand, that not everyone believe, that Covid19 exists. Some of those people are just quackers. Sometimes when I have encountered thi...

  • Roadie
  • Hello. I have noticed some controversial podcasts in Spotify. I don't know, what is Spotify's opinion about It. I understand, that not everyone believe, that Covid19 exists. Some of those people are...
  • Noguri
  • Roadie
  • 1938 Views
  • 6 replies
  • 0 likes
  • Podcast Discussion
  • 1938 Views
  • 6 replies
  • 0 likes

Superuser Contribution [Spotify for Artists] My song has the wrong artist page

I'm pretty sure this is the wrong place to post this issue, but customer support advised me to post here. A song called "YSL", which is coming out soon, has featured a wrong artists profile for one of the artists. The song is by Maks & Monti, but the...

  • Newbie
  • I'm pretty sure this is the wrong place to post this issue, but customer support advised me to post here.   A song called "YSL", which is coming out soon, has featured a wrong artists profile ...
  • Novy
  • Moderator
  • 289 Views
  • 1 replies
  • 0 likes
  • Spotify for Artists
  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify x Amazon Echo - Multi-room broken

PlanPremiumCountryUnited KingdomDevice(iPhone, Windows, Echo 3rd Gen, Echo Plus 2nd Gen)Operating System(iOS 10, Windows 10,etc.) My IssueSince December 2019 - I have had issues with Alexa playing music on Spotify multi-room. (Possible never worked p...

  • Casual Listener
  • Plan Premium Country United Kingdom Device (iPhone, Windows, Echo 3rd Gen, Echo Plus 2nd Gen) Operating System (iOS 10, Windows 10,etc.)   My Issue Since December 2019 - I have had iss...
  • Bediviraada
  • Casual Listener
  • 7325 Views
  • 24 replies
  • 9 likes
  • music
    Other
  • 7325 Views
  • 24 replies
  • 9 likes

Superuser Contribution Making this website more stable

Hello everyone. Am I the only one who has noticed how difficult it is to navigate through the Spotify community especially when using mobile. It's like an unstable website which keeps on behaving unpredictably when pressing different buttons.I'd sugg...

  • Community Legend
  • Hello everyone. Am I the only one who has noticed how difficult it is to navigate through the Spotify community especially when using mobile. It's like an unstable website which keeps on behaving unp...
  • Ver
  • Spotify Legend
  • 559 Views
  • 6 replies
  • 1 likes
  • App & Features
  • 559 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Spotify web player says Offline, works everywhere else

I just recently went premium on a family plan and ever since then the web player in my browser (Chrome on OS X) switched to Offline mode. I've logged out and back in, restarted the browser, the laptop - nothing helps. No matter what I try, I'm still ...

  • Casual Listener
  •   I just recently went premium on a family plan and ever since then the web player in my browser (Chrome on OS X) switched to Offline mode. I've logged out and back in, restarted the browser, t...
  • Ver
  • Spotify Legend
  • 11803 Views
  • 12 replies
  • 0 likes
  • Other
  • 11803 Views
  • 12 replies
  • 0 likes

Superuser Contribution Unable to play all BTS songs

PlanPremiumCountryPremiumDeviceiPhone 6s, Windows 10 appOperating SystemiOS 12.1, Windows 10 My Question or IssueI can't play any of the songs from BTS. I've tried unintalling and reinstalling the app on my phone but it didn't help at all. Is this ha...

  • Casual Listener
  •   Plan Premium Country Premium Device iPhone 6s, Windows 10 app Operating System iOS 12.1, Windows 10   My Question or Issue I can't play any of the songs from BTS. I've tried un...
  • ListenToGlobal
  • Composer
  • 5195 Views
  • 15 replies
  • 2 likes
  • music
  • 5195 Views
  • 15 replies
  • 2 likes