Disappearing playlists and random new playlist

[pippeunge]

Hey, about half of my playlists suddenly disappeared from my phone and there was a new playlist called "new" with some random pop songs in it. I went to my computer to check if it was a problem on my phone. I was relieved when I saw the old playlists were there, but then they suddenly disappeared from there too. Anything I can do to get back old playlists?

[user-removed · Accepted solution]

Hi there!

That doesn't sound quite right.

It almost sounds like someone else might have access to your account.

First of all, you can always recover playlists from here: https://www.spotify.com/account/recover-playlists/

If you think that someone might have access to your account you should log out from everywhere (you can do it here: https://www.spotify.com/account/overview/) and then change your password.

Hope this helps!

[pippeunge]

Thanks, got the deleted playlists restored now and changed my password. No idea how anyone could have been using my account however. Weird.

[user-removed]

That's great! Glad I could help.