Favorite songs gone

[drakelito]

Hello, I just noticed all of my favorite songs are gone from the list, how is that possible if I didn't do anything?
Any way to get them back?

Please help 😕

[Taylor]

Hi, and welcome to the community!

I suggest you submit an online contact form; and someone at Spotify can restore them for you.

If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

Anthony

[drakelito]

Hey Anthony, I sent a mail to them yesterday, haven't recieved anything yet though. Have to wait and see I guess.

[MattSuda]

Support usually replies within 24-48 hours.

If you still have not gotten a reply:

Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.

If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.

If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.