Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Google Home and Spotify Premium

Solved!

Google Home and Spotify Premium

Hello!

 

Have had Spotify and Google Home connected for about a year. Then yesterday it stopped working so I removed the Spotify sync in the Google Home app and added it again. Which worked. But - instead of having premium (familiy) - the Google Home app sais the account i Spotify Free and I got ads one i listen.

 

I've make sure the account is Premium and that its the right account. Restarted phone/speaker. Removed and added the account back multiple times. 

 

Any ideas?


Best,

Victor 

 

Premium (Family)

Sweden

 

Device

(iPhone 7, 

Operating System

iOS (latest)

 

 

 

Reply

Accepted Solutions
Marked as solution

Hello @Mregnell,

 

Thanks for getting in touch!

 

It sounds like you might have a second account with us. It's very easy to create account with us.

 

Check out this page with tips on how to find an additional account you might have.

 

Hope it works. Let us know how it goes.

 

Have a nice day.

View solution in original post

1 Reply
Marked as solution

Hello @Mregnell,

 

Thanks for getting in touch!

 

It sounds like you might have a second account with us. It's very easy to create account with us.

 

Check out this page with tips on how to find an additional account you might have.

 

Hope it works. Let us know how it goes.

 

Have a nice day.

Suggested posts