I can't download songs on my device.

[Khiev121208]

After I reset my mobile phone, it shows that my offline device has been online, but other devices are gone. I don't know why I still can't download it.Please help solve these.

[AlejaR]

Hey @Khiev121208,

Thanks for posting in the Community and welcome.

We hope you don't mind us moving your post, as it fits better here on our Help boards.

That being said, we'd like to gather some additional info. Would you mind sending us a full description of what's happening on your side? Do you see an error when trying to download content to listen offline? Please send us as much info as possible.

On another note, would you mind sending us the make/model and OS of the affected device along with the Spotify version you're running there? Would you mind sending us a description of what you meant when you mentioned your other devices are gone?

Lastly, if possible, you can also send us a video recording of what's happening on your side. You can attach the video in your next reply in mp4 format, or you can also upload it to YouTube or Google Drive and make it public, so we can visualize it.

Keep us in the loop!