I can't open my playlist in standalone mode

[lgiammarini]

Plan

Premium

Country

Argentina

Device

Samsung Gear Sport

Operating System

Tizen OS 4.0

My Question or Issue

Some of my playlists don't open when I'm in standalone mode, it shows me the loading spinner for a few seconds and it takes me back to the app home screen.

[Elena]

Hey there @lgiammarini,

Thanks for getting in touch with us 🙂

We'd suggest you follow these steps to run a reinstall on the phone. You can also reinstall the app on the watch, so you can make sure it is up-to-date.

If that doesn't work, try re-pairing the watch with Bluetooth.

Let us know how it goes. If you have questions, you know where to find us. 

Stay safe!