Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

I'm going to cancel my subscription in a months time if this issue isn't resolved!!!!!

I'm going to cancel my subscription in a months time if this issue isn't resolved!!!!!

I'm am incredibly frustrated with how spotify manages devices accross accounts.

I have multiple devices across my home (mostly Amazon Echos) which I listen to Spotify on. However, when I'm listening to music in the office and the wife plays music downstairs it interupts my music.

So to resolve this I get a Duo plan, and set up an Amazon Household account.

I painstakingly assign a device to a seperate account based on Spotifys recommendation so that my music will no londer be interupted by the wife and the kids.

However, every so often the devices get switched accounts for no apparent reason so I have to go through the rigmarole of assigning the right device to an account.

The same thing has happened today but now I am unable to switch the devices. All my devices are stuck in the same account with no resolution no matter what I do to resolve it.

I'm not complaining about the fact that it is no longer working, I'm complaining about the fact that this ridiculous process is happening in the first place. 

I know that I am not the only person with this issue as other topics have been raised about it before with thousands of people voting for it. Those topics are then closed with no resolution.

All I want to be able to do is select the device that I want to play music on. If I have a Duo account it gives me the priviledge to play seperate music on 2 devices. If I have a Family account it gives me the priviledge to play seperate music on 5 devices. I shouldn't have to go through the tedious process of logging in and out of seperate accounts it should just be as simple as a check box next to a device.

Please resolve this issue, or at least start the process to resolve this issue in the next month or I'm going to cancel my subscription and move to a new service which allows for this simple feature.

Reply
0 Replies

Suggested posts