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Please see below the most popular frequently asked questions.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7189 Views
  • 49 replies
  • 6 likes
  • Other
  • 7189 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19144 Views
  • 9 replies
  • 2 likes
  • Other
  • 19144 Views
  • 9 replies
  • 2 likes

Superuser Contribution [Partnership] Business

Hi I have a business enquiry I am the owner of trackrunner music production company in Australia, I would like to see if Spotify would like to become a business partner.

  • Visitor
  • Hi I have a business enquiry I am the owner of trackrunner music production company in Australia, I would like to see if Spotify would like to become a business partner.
  • CarlosE
  • Moderator
  • 567 Views
  • 1 replies
  • 0 likes
  • Partnership
  • 567 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Web Player][Other] Commercial volume

Why doesn't Spotify match the volume of the commercials to the volume of the other content? I'm not paying for the premium service. That ain't happening. I'll just listen to my music collection. But if I am willing to sit through the commercials, why...

  • Visitor
  • Why doesn't Spotify match the volume of the commercials to the volume of the other content? I'm not paying for the premium service. That ain't happening. I'll just listen to my music collection. But ...
  • Novy
  • Moderator
  • 222 Views
  • 1 replies
  • 0 likes
  • Other
    Web Player
  • 222 Views
  • 1 replies
  • 0 likes

Upcoming Changes to your Spotify Account

My Question or Issue just got an email with that heading. Here is the part that I am confused about and wondered if anyone else received a similar email. I am not responding to the embedded links. "Starting August 04, 2021, we'll be upgrading our sys...

  • Regular
  •     My Question or Issue just got an email with that heading. Here is the part that I am confused about and wondered if anyone else received a similar email. I am not responding to the em...
  • Telouse
  • Regular
  • 4744 Views
  • 9 replies
  • 0 likes
  • Connect
  • 4744 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Applying playlist filters

I have bought a BMW with Spotify installed. I can't change the filters ie play in order of track, artist, album etc. I only have artist order as default and shuttle. I have no trouble with this on any other device. Just the car. A bit niche I know bu...

  • Newbie
  • I have bought a BMW with Spotify installed. I can't change the filters ie play in order of track, artist, album etc. I only have artist order as default and shuttle. I have no trouble with this on an...
  • Alex
  • Spotify Legend
  • 981 Views
  • 1 replies
  • 0 likes
  • 981 Views
  • 1 replies
  • 0 likes

Pay Canadian Podcasters?

I am Spotify subscriber and a content producer (podcaster through Anchor.fm, which is owned by Spotify). Somehow, Spotify can take my Canadian money for the subscription, but cannot pay me through Anchor because I am in Canada. When will this mismatc...

  • Visitor
  • I am Spotify subscriber and a content producer (podcaster through Anchor.fm, which is owned by Spotify). Somehow, Spotify can take my Canadian money for the subscription, but cannot pay me through An...
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

Spotify sounds harsher

Hi I listen to music on my Car Play as well as on BlueSound PowerNode. I moved recently from Amazon to Spotify Premium. I found the songs from Spotify sounds harsher compared to Amazon. Even compared with Apple Music as well local mp3 songs on my dis...

  • Visitor
  • Hi   I listen to music on my Car Play as well as on BlueSound PowerNode.    I moved recently from Amazon to Spotify Premium.     I found the songs from Spotify...
  • Saqibfraz
  • Regular
  • 433 Views
  • 2 replies
  • 0 likes
  • music exchange
  • 433 Views
  • 2 replies
  • 0 likes

Superuser Contribution Ignore, issue seems to have resolved

PlanFreeCountryUnited States of AmericaDeviceToshiba LaptopOperating SystemWindows 10 through my browser Google Chrome My Question or IssueI went on to Spotify today, and I keep having issues with the songs lagging to play. They don't play right away...

  • Regular
  • Plan Free Country United States of America Device Toshiba Laptop Operating System Windows 10 through my browser Google Chrome   My Question or Issue I went on to Spotify today, and I k...
  • CarlosE
  • Moderator
  • 334 Views
  • 2 replies
  • 0 likes
  • Other
  • 334 Views
  • 2 replies
  • 0 likes

Superuser Contribution I cant find the podcast tab on neither windows nor android

PlanPremiumCountryMoldovaDeviceRedmi 5A / HP 250 G7Operating SystemAndroid 8.1.0 /Windows 10 My Question or IssueI cannot find the podcast tab anywhere on the app and if i try imputing individual podcasts in the search bar nothing comes up. Thank you...

  • Newbie
  •   Plan Premium Country Moldova Device Redmi 5A / HP 250 G7 Operating System Android 8.1.0 /Windows 10  My Question or Issue I cannot find the podcast tab anywhere on the app and i...
  • Eni
  • Moderator
  • 314 Views
  • 1 replies
  • 0 likes
  • Other
  • 314 Views
  • 1 replies
  • 0 likes

Most of the songs on one album on really low quality

PlanPremiumCountryUSA Device(Desktop PC, Samsung Galaxy 10)Operating System(Android Oreo, Windows 10) My Question or IssueThe album The Haze by the band Pulled Apart By Horses seems to be messed up after the first song. After the first song The Haze ...

  • Newbie
  • Plan Premium Country USA   Device (Desktop PC, Samsung Galaxy 10) Operating System (Android Oreo, Windows 10)   My Question or Issue The album The Haze by the band Pulled Ap...
  • AdamDamon
  • Spotify Star
  • 356 Views
  • 1 replies
  • 0 likes
  • Other
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Podcasts] Podcasts on Spotify Russia

When will the podcast category become available on Spotify Russia? I have been a paying premium user for years, and after moving to Russia I have lost access to all podcasts on Spotify.

  • Casual Listener
  • When will the podcast category become available on Spotify Russia? I have been a paying premium user for years, and after moving to Russia I have lost access to all podcasts on Spotify. 
  • Eni
  • Moderator
  • 650 Views
  • 3 replies
  • 1 likes
  • Podcasts
  • 650 Views
  • 3 replies
  • 1 likes

Superuser Contribution PC won’t detect iPhone via Spotify Connect and vice versa

PlanPremiumCountryU.S.ADeviceHP ProDesk 600 g1, iPhone 8Operating SystemWindows 10, iOS 14.6 Hey all, my issue is kinda self explanatory. I’ve already searched the forums and FAQs for help, and I haven’t come across a solution that has worked. So far...

  • Newbie
  • Plan Premium Country U.S.A Device HP ProDesk 600 g1, iPhone 8 Operating System Windows 10, iOS 14.6   Hey all, my issue is kinda self explanatory. I’ve already searched the forums and F...
  • CarlosE
  • Moderator
  • 2254 Views
  • 4 replies
  • 0 likes
  • Other
  • 2254 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution LG TV (WebOS 5.80.30) Spotify Refuses to Play

PlanPremiumCountryCanadaDeviceLG TV 43"Operating System(WebOS 5.80.30) So i have 3 LG TVs and one of them Being my Office TV started to Lag while play back and stoppped playing randomly [Skip song fixed that] then it started lagging again this mornin...

  • Casual Listener
  • Plan Premium Country Canada Device LG TV 43" Operating System (WebOS 5.80.30)   So i have 3 LG TVs and one of them Being my Office TV started to Lag while play back and stoppped playing...
  • aleroi
  • Regular
  • 12576 Views
  • 11 replies
  • 0 likes
  • Other
    TV
  • 12576 Views
  • 11 replies
  • 0 likes

[Android][Other] 30 minutes of ad-free music lasted about 5 minutes.

I am using a Samsung Galaxy S7 with Android 8.0.0.This morning, I decided to listen to Spotify on my way home. So, I open the app and watch the ad for 30 minutes of no ads (which is fair, given the fact I don't pay for premium), all while I'm having ...

  • Newbie
  • I am using a Samsung Galaxy S7 with Android 8.0.0. This morning, I decided to listen to Spotify on my way home. So, I open the app and watch the ad for 30 minutes of no ads (which is fair, given the...
  • 435 Views
  • 0 replies
  • 0 likes
  • 435 Views
  • 0 replies
  • 0 likes

Solved!! Bot Streams Generated by a Fake Playlist

Hello, So I think I may have been included on a Spotify playlist that is generating bot streams for a track I released a few months ago. I don't know how to report the playlist or get it deleted so my music doesn't get removed from Spotify. There are...

  • Casual Listener
  • Hello,   So I think I may have been included on a Spotify playlist that is generating bot streams for a track I released a few months ago. I don't know how to report the playlist or get it del...
  • AdamDamon
  • Spotify Star
  • 603 Views
  • 1 replies
  • 0 likes
  • music
  • 603 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Web Player][Other] Login from unauthorized device. "Sign out everywhere" button not working

Hello, I received a message from Spotify informing me that someone accessed my account from a device that is not mine. I was able to change my password successfully, but was not able to "Sign Out Everywhere" using the button on step 3. The button doe...

  • Visitor
  • Hello,   I received a message from Spotify informing me that someone accessed my account from a device that is not mine. I was able to change my password successfully, but was not able to "Sig...
  • Novy
  • Moderator
  • 355 Views
  • 1 replies
  • 0 likes
  • Other
    Web Player
  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Community] Idea suggestion not working after login

I am unable to submit an idea when I have logged in. The same page keeps refreshing in a loop. I'm using the Samsung Internet browser. I have to log out, write the idea and log back in while submitting. Also, when I press the back button, the body, c...

  • Music Fan
  • I am unable to submit an idea when I have logged in. The same page keeps refreshing in a loop. I'm using the Samsung Internet browser. I have to log out, write the idea and log back in while submitti...
  • MafeG
  • Spotify Legend
  • 505 Views
  • 3 replies
  • 0 likes
  • 505 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify On Discord

PlanPremiumCountryUnited StatesDevice(DesktopOperating SystemWindows 10 My Question or Issue Last two days my Spotify won't show up as a status on my Discord. This is making it impossible for my friend and me to listen along to the music I play. I've...

  • Casual Listener
  • Plan Premium Country United States Device (Desktop Operating System Windows 10   My Question or Issue   Last two days my Spotify won't show up as a status on my Discord. This is ...
  • FanOf25
  • Casual Listener
  • 612 Views
  • 4 replies
  • 0 likes
  • Other
  • 612 Views
  • 4 replies
  • 0 likes

Re: spotify for LG WebOs sucks

the app is useless... I have not been able to switch between my devices... once I switch from LG to spotify on my phone to quickly search a song, I can't switch back to LG.Daily Mixes and other playlists are not awailable WHY???

  • Casual Listener
  • the app is useless... I have not been able to switch between my devices... once I switch from LG to spotify on my phone to quickly search a song, I can't switch back to LG. Daily Mixes and other pla...
  • 31zk43lmc4wfk3l
  • Newbie
  • 422 Views
  • 1 replies
  • 2 likes
  • 422 Views
  • 1 replies
  • 2 likes

Solved!! [Web Player] Player controls not responding (HTTP 403)

PlanPremiumCountryUK DeviceMacBook Pro (16-inch, 2019)Operating SystemMac OS Big Sur v11.5BrowserChrome v92.0.4515.107 and Firefox v89.0.2 IssueThe web player controls don't respond to the Play, Next or Previous buttons. Firefox and Chrome Dev Tools ...

  • Casual Listener
  • Plan Premium Country UK   Device MacBook Pro (16-inch, 2019) Operating System Mac OS Big Sur v11.5 Browser Chrome v92.0.4515.107 and Firefox v89.0.2   Issue The web player...
  • kittsville
  • Casual Listener
  • 511 Views
  • 1 replies
  • 0 likes
  • Other
  • 511 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Podcasts] Ads on Podcasts, even though Premium

I pay for Spotify premium.To me that means no ads, what so ever.I know your website says 'ad-free music,' but doesn't say anything about ad-free podcasts.But I am paying you money specifically so that I do not have to listen to ads. I hate ads. I fin...

  • Visitor
  • I pay for Spotify premium. To me that means no ads, what so ever. I know your website says 'ad-free music,' but doesn't say anything about ad-free podcasts. But I am paying you money specifically ...
  • Jeremy
  • Spotify Legend
  • 483 Views
  • 3 replies
  • 1 likes
  • Podcasts
  • 483 Views
  • 3 replies
  • 1 likes