Keeps pausing song

[BrooksB]

For the past few days, Spotify has been pausing every song around every 30-40 seconds. It has been happening on both mobile and PC. I have tried everything I have seen online including logging off of every account and it still isn't working. The only that stops it from happening is by turning into offline mode and just listening to my downloaded songs, but I don't want to have to do that. What else should I do?

[Dian]

Hey @BrooksB,

Thanks for posting in the Community.

This is indeed an odd experience, but there are a few things to try. Let's start with a clean reinstall of the app as described here. If this did not bring any change, try reproducing the issue with a different account. This will help us further isolate the reasons for the behavior.

Let us know how that went.

Cheers!

[BrooksB]

Hi Dian!
Thank you for taking the time to respond! I reinstalled the app on my phone and computer. I then created a new account to test it out on the same device and it worked perfectly fine, but whenever I switched back to my main account it is still doing the same issue.

[OscarDC · Accepted solution]

Hey @BrooksB,

Thank you for keeping in contact.

If the issue doesn't happen on a different account, it most likely is account related. So in this case, we'd recommend transferring your music to the new account by following the steps mentioned in this article.

Hope this helps. If anything else comes up, don't hesitate to ask.

[BrooksB]

Thank you for helping!