Lyrics are not synchronized with songs

[Lilamotta]

Plan

Free

Country

Brazil

Device

iPhone 7

Operating System

iOS 13.6

My Question or Issue

Hello!

I am the agent of an artist here on Spotify and I uploaded the lyrics of the album to Musixmatch so I could have the lyrics here on Spotify. The lyrics are appearing, but they are not following the songs, are not sinchronized.

How can I solve this problem?

The album is “Samba de **bleep**” by “Nilo Motta”. I don’t know why I couldn’t past the link here, it keeps saying that it’s an invalid HTML. 

Thank you!

[Ivan]

Hey there @Lilamotta, 

Thanks for searching for the answer you need here!

If you need help with managing an artist profile on Spotify you can get in touch with our team at Spotify for Artists. They can assist you if the lyrics you've uploaded don't match the exact songs. 

You can reach out to them here.    

Hope this helps. Let us know if you have any questions. 

[Rxtoq]

the lyrics are there but it is not going with the song so any help?

[Lyubka]

Hey @Rxtoq,

Thank you for your reply in this thread!
 

Can you let us know if you've already tried to log out > restart your device > log back in?

Does this occur on a specific song/songs or it's happening with all of the songs?

We'd recommend giving this a try on a different network, for example you can connect to a different Wi-Fi or you can ask a friend to start a hotspot from their device and use that network to test.

If it still doesn't work as expected, can you ask a friend or a family member to log in on your device to see if the app behaves the same way? 

We'll be on the lookout for your reply,

Cheers!