Music constantly stopping everyday 1 second

[ulmi91]

Plan

Free

Country

 Czech Republic

Device

PlayStation 4, Samsung Smart TV

Operating System

PS4 OS, Tizen

My Question or Issue

Hello Spotify,

I have a problem since today re-login. All my saved music is stopping each 1 second. Tested on mentioned devices. Could you help me please? As this started after re-login, I think something happened with my account.

Thank you.

Best regards,

Ulmi91

[Guido]

Hey @ulmi91.

Thanks for getting in touch!

If we understand correctly, your music is playing intermittently. Both on your mobile device as on your TV. Could you try to do a quick reinstallation on both of your devices? Try to reboot your router as well as this might help.

If it doesn't help then it does sound like a device related issue but to find out for sure we'd like to ask you if you could try out a different account. For example from a friend or family member. If their account works we can be fairly certain that it's a device issue.

Hope the reinstallation will help. Let us know if we can help you further.

Have a nice day.

[ulmi91]

Hello,

Thank you for your feedback.

Fortunately my problem disappeared next day. Both cases were on my Smart TV
in Smart TV app and PlayStation 4 app.

Thank you once again!

[Peter]

Hey @ulmi91.

Glad to hear it's all fixed!

Let us know if you have any other questions - we'll be right here.

spotify:track:5xTEkzHycz81QTcqCS9oVv