No aparece la opción de ver los videos en mi cuenta y soy premium

[#1]

No me aparece la nueva opción de ver el video musical de una canción, y tengo Spotify premium, que solución puedo tener

[eelkol]

Plan

Family Premium

Country

The Netherlands

Device

iPhone 11, Webplayer (Chrome on Win11), spotify Windows app

My Question or Issue

I have a family plan. My wife can switch to video for e.g. https://open.spotify.com/track/6dODwocEuGzHAavXqTbwHv?si=b9b04380d1c240e3 

However, I can not. I checked my settings on IOS (datasaver is off, only download audio is off, only stream audio is off). I turned them on, restarted the app and turned them off, no avail. Also on the spotify app on Windows, I see a 'switch to video' on my wife's account but not on mine. 

Does anyone know what I can do to fix this?

Thanks, Eelko

[Ivelina]

Hey there,

Welcome to the Community! We hope you don't mind a response in English since this is the official language of the forum.

Don’t worry, music videos are currently still gradually rolling out to Premium users in select markets. If you’re on Premium and not seeing it at the moment, rest assured it’s coming your way. 

In the meantime, make sure you're using the latest Spotify version.

We're here if you need help with anything else 🙂