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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7175 Views
  • 49 replies
  • 6 likes
  • Other
  • 7175 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19138 Views
  • 9 replies
  • 2 likes
  • Other
  • 19138 Views
  • 9 replies
  • 2 likes

Superuser Contribution Why is part of an audiobook included with premium but not the whole book?

I was listening to a series of books and when I got to the third book I noticed the first part was not included for premium. The thing is, the book is split into 3 parts. Part 1 and 3 are not included in premium but part 2 is. This seems like an erro...

  • Visitor
  • I was listening to a series of books and when I got to the third book I noticed the first part was not included for premium. The thing is, the book is split into 3 parts. Part 1 and 3 are not include...
  • RjDaigle333
  • Visitor
  • 175 Views
  • 2 replies
  • 0 likes
  • 175 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to sign out of Tesla

I rented a Tesla Model 3 for a week on vacation last year, and had linked my Spotify account without signing out. Ever since then, other renters periodically try to use my Spotify account (which is still linked to the Tesla). I've tried the following...

  • Newbie
  • I rented a Tesla Model 3 for a week on vacation last year, and had linked my Spotify account without signing out. Ever since then, other renters periodically try to use my Spotify account (which is s...
  • bigtoasty
  • Newbie
  • 22688 Views
  • 31 replies
  • 9 likes
  • Other
  • 22688 Views
  • 31 replies
  • 9 likes

Superuser Contribution No aparece la opción de ver los videos en mi cuenta y soy premium

No me aparece la nueva opción de ver el video musical de una canción, y tengo Spotify premium, que solución puedo tener

  • Visitor
  • No me aparece la nueva opción de ver el video musical de una canción, y tengo Spotify premium, que solución puedo tener
  • Ivelina
  • Moderator
  • 144 Views
  • 2 replies
  • 0 likes
  • 144 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution how do I report a podcast?

hi, I just found some content that I don't think should be on spotify. Basically it's p0rn without video, I can provide a link to it.it's a podcast.my issue is that i cannot report it, the only options available are follow/share.what can i do?

  • Casual Listener
  • hi, I just found some content that I don't think should be on spotify. Basically it's p0rn without video, I can provide a link to it. it's a podcast. my issue is that i cannot report it, the only o...
  • petra-a
  • Casual Listener
  • 22229 Views
  • 17 replies
  • 7 likes
  • Other
  • 22229 Views
  • 17 replies
  • 7 likes

How to set up automatic playback on LG TV Spotify app?

PlanPremium DeviceLG TV Oled 65Operating SystemWebOS My Question or IssueHow to set up automatic playback on LG TV Spotify app?My father has difficulties seeing the screen and understanding the LG remote control.I programmed for him that long-pressin...

  • Casual Listener
  • Plan Premium   Device LG TV Oled 65 Operating System WebOS   My Question or Issue How to set up automatic playback on LG TV Spotify app? My father has difficulties seeing th...
  • 85 Views
  • 0 replies
  • 0 likes
  • TV
  • 85 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't join the duo, Spotify is saying i'm in an other Country. But I'm not

We live in the same street, same house. But Spotify says, I am trying to join from another country. Right now, we're also in the same room so that can't be the problem

  • Visitor
  • We live in the same street, same house. But Spotify says, I am trying to join from another country. Right now, we're also in the same room so that can't be the problem
  • SofyMaurizi
  • Newbie
  • 278 Views
  • 2 replies
  • 0 likes
  • 278 Views
  • 2 replies
  • 0 likes

Superuser Contribution A direct customer service for the cliente.

You should have a space o contact where the customer can share their nonconformities or issues with the service because there is none, i have an issue where i don´t have the service nor my money back and i have no one from spotify helping me.I bought...

  • Visitor
  • You should have a space o contact where the customer can share their nonconformities or issues with the service because there is none, i have an issue where i don´t have the service nor my money back...
  • AlejaR
  • Moderator
  • 103 Views
  • 1 replies
  • 0 likes
  • Other
  • 103 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics can't be shared on X/Twitter anymore

PlanPremiumCountryHungaryDevice(Xiaomi Note 12 Pro 5G) My Question or IssueI had an X/Twitter that's essentially just for sharing lyrics but as of lately the picture of the lyrics doesn't show up anymore only the link and the lyrics are stamp sized. ...

  • Casual Listener
  • Plan Premium Country Hungary Device (Xiaomi Note 12 Pro 5G)   My Question or Issue I had an X/Twitter that's essentially just for sharing lyrics but as of lately the picture of the lyri...
  • pn_0-kmv4wre
  • Casual Listener
  • 928 Views
  • 5 replies
  • 0 likes
  • Other
  • 928 Views
  • 5 replies
  • 0 likes

Superuser Contribution vetar artistas de forma temporal o definitiva

Existen artistas que definitivamente traen incomodidad al momento que spotify lo trae en una reproduccion, asi como el contenido explicito, seria genial que se pudieran vetar para que la experiencia en spotify sea mucho mas personal, tambien de esta ...

  • Newbie
  • Existen artistas que definitivamente traen incomodidad al momento que spotify lo trae en una reproduccion, asi como el contenido explicito, seria genial que se pudieran vetar para que la experiencia ...
  • AlejaR
  • Moderator
  • 123 Views
  • 1 replies
  • 2 likes
  • 123 Views
  • 1 replies
  • 2 likes

Superuser Contribution Random songs played after phone calls, hey siri commands, etc

Sometimes ill be listening to a podcast and receive a phone call then after finishing that phone call spotify will switch to a song called "intro" by an assortment random bands. The phone call can be interchanged with Hey siri commands, watching a yo...

  • Visitor
  • Sometimes ill be listening to a podcast and receive a phone call then after finishing that phone call spotify will switch to a song called "intro" by an assortment random bands. The phone call can be...
  • Ivelina
  • Moderator
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Superuser Contribution I've got shokz underwater headset and want to export playlist to swim

I got the swimming bone-conducting headset for my wife and found out that "MP3 support" meant uploading raw MP3s. Bluetooth doesn't work well underwater (hence the built-in storage), so I'm trying to see if there's a way for her to export her swimmin...

  • Visitor
  • I got the swimming bone-conducting headset for my wife and found out that "MP3 support" meant uploading raw MP3s. Bluetooth doesn't work well underwater (hence the built-in storage), so I'm trying to...
  • JoanSync20
  • Newbie
  • 541 Views
  • 2 replies
  • 0 likes
  • 541 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution can I reset the applications algorithm?

Hi! For some time my son is using my phone with spotify to listen to his favorite songs. Now I'm planning to create his own account and get my spotify back. How can I reset the memory/algorithm of the application to get my "taste" back or (worst case...

  • Casual Listener
  • Hi! For some time my son is using my phone with spotify to listen to his favorite songs. Now I'm planning to create his own account and get my spotify back. How can I reset the memory/algorithm of th...
  • Loulou44
  • Newbie
  • 16043 Views
  • 5 replies
  • 0 likes
  • 16043 Views
  • 5 replies
  • 0 likes

Superuser Contribution Podcast that I listen to every single day does not show up under my shows

A podcast that I listen to every single day and I follow does not show up under my shows and shows that I've listened to only once and I do not follow appear under my shows. Also, the show I listen to daily is usually missing from my recently listene...

  • Visitor
  • A podcast that I listen to every single day and I follow does not show up under my shows and shows that I've listened to only once and I do not follow appear under my shows. Also, the show I listen t...
  • MihailY
  • Moderator
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bring back podcasts in recently played

With a recent update, the Listening History has completely stopped showing podcasts and only includes music. Please bring back podcasts to this function!

  • Regular
  • With a recent update, the Listening History has completely stopped showing podcasts and only includes music. Please bring back podcasts to this function!
  • Yordan
  • Moderator
  • 2261 Views
  • 46 replies
  • 5 likes
  • 2261 Views
  • 46 replies
  • 5 likes

Superuser Contribution Ability to block or hide podcasts and artists

Having the ability to block podcasts you don’t want to see or artists you don’t want to listen to would be very helpful. I accidentally clicked on a podcast that I have no interest in listening to and I can not get it out of my home page. Being able ...

  • Newbie
  • Having the ability to block podcasts you don’t want to see or artists you don’t want to listen to would be very helpful. I accidentally clicked on a podcast that I have no interest in listening to an...
  • MWC14
  • Visitor
  • 22620 Views
  • 30 replies
  • 54 likes
  • 22620 Views
  • 30 replies
  • 54 likes

Superuser Contribution Amazon Echo “Spotify is not supported on this device” Yamaha MusicCast

Im trying to set up Yamaha MusicCast Devices to play Spotify through Amazon Echo Dots. I have 2 MusicCast 20 speakers and a RX-V585 receiver. I can play Spotify on all 3 devices through the MusicCast app and by using the devices selection in the iOS ...

  • Visitor
  • Im trying to set up Yamaha MusicCast Devices to play Spotify through Amazon Echo Dots. I have 2 MusicCast 20 speakers and a RX-V585 receiver. I can play Spotify on all 3 devices through the MusicCast...
  • Andy_123
  • Newbie
  • 4728 Views
  • 23 replies
  • 1 likes
  • Other
  • 4728 Views
  • 23 replies
  • 1 likes

Superuser Contribution Onkyo C-N7050 not appearing in device list

Hello I have a Onkyo C-N7050 Network CD player that I am trying to connect to. It is not appearing in the available devices list on either my PC (Windows 10) or my android phone and tablet. Does anyone else have this issue, is my device no longer sup...

  • Visitor
  • Hello   I have a Onkyo C-N7050 Network CD player that I am trying to connect to.  It is not appearing in the available devices list on either my PC (Windows 10) or my android phone and ta...
  • cavernicolas
  • Casual Listener
  • 1111 Views
  • 2 replies
  • 0 likes
  • Onkyo
  • 1111 Views
  • 2 replies
  • 0 likes

Superuser Contribution App update

Dear Spotify, There is an issue with the Spotify App on new Samsung TV's. After 2 minutes the TV screen will go into sleep mode, the music will continue to play but the screen will turn off. This is not a settings issue with the TV. Having spoken to ...

  • Visitor
  • Dear Spotify,    There is an issue with the Spotify App on new Samsung TV's. After 2 minutes the TV screen will go into sleep mode, the music will continue to play but the screen will tur...
  • Yordan
  • Moderator
  • 154 Views
  • 2 replies
  • 1 likes
  • 154 Views
  • 2 replies
  • 1 likes