Opt-out from Commercial Recommandation that get inserted on Personalized Playlist

[j-e]

Basically this post is about Complaint Regarding Algorithmic Influence on Personalized Recommendations:

I am writing to you today as a long-time loyal subscriber and heavy user of Spotify's premium service. Over the years, I have enjoyed the convenience and benefits of accessing a vast library of music tailored to my taste. However, recently I have noticed a concerning issue with the algorithmic recommendations provided by Spotify.

To my dismay, it has come to my attention that the algorithm used by Spotify to curate personalized playlists has been displaying a substantial number of songs that do not align with my current or future musical preferences. These songs appear to be commercial placements rather than authentic recommendations based on my listening habits. This not only compromises the integrity of the personalized playlists but also diminishes the overall user experience.

According to Article 22 of the General Data Protection Regulation (GDPR), as a data subject, I have the right to object to the purely automated processing of my personal data when it produces legal effects or significantly affects me. The automated recommendations provided by Spotify's algorithm fall under this category, as they influence my listening experience and have a profound impact on my satisfaction as a paying subscriber.

I believe that Spotify's algorithm should adhere to the principles of transparency, fairness, and accountability outlined in the GDPR. It is crucial that the recommendations are based on my genuine interests and not influenced by commercial arrangements. I expect Spotify to prioritize user satisfaction and ensure that recommendations are curated agnostically, solely driven by my listening history and preferences.

Moreover, I would like to emphasize that the insertion of paid recommendations without clear disclosure raises concerns about the privacy of my personal data. It is imperative that Spotify upholds its obligations under the GDPR and ensures that my personal information is handled securely, with due respect to my privacy rights.

Therefore, I kindly request that you take immediate action to address my concerns and provide a clear opt-out mechanism from the algorithmic influence on personalized recommendations. I trust that Spotify, as a leading provider in the music streaming industry, values the feedback of its users and strives to deliver an exceptional user experience.

I expect a prompt response to this complaint within 30 days, as mandated by Article 12 of the GDPR. Should my concerns not be adequately addressed or resolved, I reserve the right to escalate this matter to the appropriate data protection authorities.

I appreciate your attention to this matter and look forward to a swift resolution. I believe that by addressing these concerns, Spotify will reinforce its commitment to user satisfaction, privacy, and compliance with applicable data protection regulations.

**bleep**

[Yordan · Accepted solution]

Hi there @j-e,

Thanks for reaching out to the Community.

We've reached out via Private Message, requesting some  information. This is to ensure we can hand this over to the correct support team who can help further.

[Juddalice1]

I am interested in this solution and have posted twice about the issue with no reply. Please reach out to me via PM and connect me with the correct support team.