Podcasts still auto-downloading episodes after toggling off

[aubsforthewin]

Plan

Free/Premium

Country

US

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I have auto-downloads turned on for a handful of podcasts that I listen to regularly and like to keep up-to-date with. Over the last couple of months I’ve changed my mind on liking a few of them so I unfollowed the podcast, and toggled the auto-downloads to “off” for those particular podcasts. However, the episodes still auto-download to my “Your Episodes” list and I have to delete them manually from the list and from my downloads. Each time I’ve seen this happen I’ve gone into the settings for the podcast I unfollowed and confirmed that yes, the auto-downloads are toggled “off”. But the episodes continue to auto-download every time there’s a new one. 

This is happening with at least three different podcasts and I’ve been having this issue for a month or two now. My phone OS and Spotify are running the latest versions as far as I know. I’ve tried re-following and then un-following the podcasts again, as well as toggling the auto-downloads “on” and then “off” again. 

Any help would be much appreciated. 

[Elena]

Hey there!

Thanks for reaching out and sorry for the late reply here.

Can you let us know if you've already tried to log out > restart your device > log back in? It's also a good idea to try clearing your cache to remove any old files that might be causing issues.

If that doesn't do it for you, could you let us know your phone's Spotify version and, if possible, if you experience this on other mobile devices?

We'll be on the lookout for your answer and we'll see what we can suggest next. Let us know if there's anything else we can do for you in the meantime.

[aubsforthewin]

Hi, thanks for your help. 

After seeing your reply I did clear my cache and logged out, restarted my iPhone, and logged back in but the issue appears to still be happening.

I don’t use Spotify on any other devices, just an iPhone 13 running iOS 17.1.2 

Spotify version is 8.8.92.666.

[Lyubka]

Hey @aubsforthewin,

Thanks for getting back to us and for the troubleshooting you've tried so far.

Would you mind testing this with a different account? If a family member has a Spotify account, it'd be great to ask them to log in on your device to see if they'll be able to reproduce the issue. This will help us understand if it's account related or not. 

In case the behavior continues, you can try performing a clean reinstall of the app by following this guide. We recommend this step since it gets you the latest app version and removes corrupted data from previous installations that could be causing issues with the app's performance on your device.

Hope this helps. If anything else comes up, the Community will be here for you 🙂