Premium

[123inge]

Why do I pay a lot of money for Spotify Prenium but I dont have it? Why is that Spotify?

[OviiiOne]

Hi @123inge , welcome to the community!

Please, could you go here and tell me what is your subscription status?

[123inge]

It says that it is renewed the 5. of december.. towmorro,.. but still

[OviiiOne]

Have you tried to log out/log in?

It sometimes solve the problem.

If you're using an app, you can restart it or reinstall it.

[123inge]

Hang on.. let me try..

[123inge]

Nope.. that dose not work either.... says that offlinemodus is withdrawn for this computer....

[OviiiOne]

You should contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares.

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉

[123inge]

Thanks 😄