Probléma a rendezésben

[Laca550]

Plan

Premium

Country

Magyarország/Hungary

Device

iPhone 13 min/PC

Operating System

iOS 16.0.2/Windows 10

Spotify verzió 8.7.68.568 (iOS), : Windows 1.1.95.893.g6cf4d40c

My Question or Issue

Bochkor reggeli rádiós műsor adásait az utóbbi időben nem lehet sorrendben lejátszani. Eleve a műsorlistájukban az adott napi megszólalásaik nem sorrendben vannak. Nemcsak az új részek, hanem a régebbi részek sincsenek sorrendben, ennek már 2 hete, kb. akkor frissült az app a telefonon.
Kíváncsiságból átnéztem a Balázsék című rádiós műsor listájára és ott sincs sorrendben semmi, pedig eddig ott se volt ilyen jellegű probléma.

[Aandrás]

Ugyanezt tapasztaltam, ezek szerint nem a készülékemben a hiba, köszi hogy leírtad, hátha lesz megoldás. Futás közben elég bosszantó…

[Alex]

Hi folks,

Thanks for reaching out about this in the Community!

Hope you don't mind us replying in English, as that's the official language of the Community!

Can you please send us a link/ URI to the podcast in questions. It would be great if you can include some screenshots of how things look on your end when you try to change the sorting.

We'll investigate this further. 

[Laca550]

Here:

https://open.spotify.com/episode/162YMo5A50cmGl46aJ0blA?si=35b5a292cae249fe

https://open.spotify.com/show/6vgwu6GE3ACjEFRtckHVSu?si=0733a33d6cb741aa

[Aandrás]

Hi Alex,

there is our problem; 
There are two radio show wich we follow in spotify. It started two weeks ago thath it plays out of order on spotify app, but on browser it seems. Of course we would like to use the application, as earlier.
You can see it below on Laca550’s poctures, the title are Bochkor and Balázsék.

We’re waiting the solution, thank You,

András

[OscarDC]

Hey folks,

Thank you for keeping in contact and for the info shared.

With the screenshots and URI's you sent, we've passed this info to the relevant team and they're currently investigating it. As soon as we have more info about it, we'll be posting it here to let you all know.

We appreciate your cooperation and patience.

Stay tuned!

[Aandrás]

Dear OscarDC,

we’re waiting patiently.

thank You

András

[Eisenn]

Hi!

Any news regarding this? It is quite irritating.

Thank you.

Peter

[Alex]

Hi folks,

Thanks for your patience on this one.

We've received word that our devs have found out what has caused this issue and are working on a fix as we speak. 

It shouldn't take too long, even though we don't have an exact official timeline. 

Cheers.

[Aandrás]

Hi Alex,

it seems it’s working. Thank you for your help.

András

[Bobe0122]

Hello All,

it seems the problem has occured again

could you please help?

thank you

[Dessi]

Hi there @Bobe0122,

Thanks for reaching out!

In order to investigate this, we'd need some more information. Can you let us know when this started happening and if it's affecting the same podcasts mentioned in the original post? If not, it'd be great if you can send us the URI's of the ones you meant. Does this happen across all platforms - mobile/desktop app, Web Player? Also, have you tried any troubleshooting steps so far?

Keep us posted.

[Aandrás]

Yes, you’re right, the problem is still there

András

[Bobe0122]

Hey Dessi

yes, same podcast are affected that mentioned before, for example with title’Balázsék’

the issue has been started 2-3 weeks ago if im right

i can use the app only with ios

thank you for investigation

regards

[Ivelina]

Thanks for the response @Bobe0122.

In order to investigate further, it would be very helpful if you could send us the requested info by @Dessi in this post. The more details we have, the better.

We'll be on the lookout.

[Bobe0122]

Hello Ivelina

i sent all the infos, let me know if you need anything else, Im not sure what you are missing or have can I help you with more details

here is the link: https://open.spotify.com/show/6vgwu6GE3ACjEFRtckHVSu?si=7Lydh9jOSkuZjotwUyxPoA

and i didnt do any troubleshooting. I found this loop by Aandras and the problem is clearly the same

thank you so much

[Ivelina]

Hey @Bobe0122,

Thanks for the quick response! 

We could reproduce the same behavior with the podcast episodes and have made the right team aware of the situation.

It would be very helpful with the investigation if you could send us the device(s) this is happening on, the OS-version(s) and the Spotify-version(s). @Aandrás you could also include these details.

Also, do let us know if changing the Sorting options makes a difference and if the same behavior persists in the Web Player.

Hope to hear from you soon.