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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Niyoshi
  • Newbie
  • 12835 Views
  • 83 replies
  • 9 likes
  • Other
  • 12835 Views
  • 83 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20604 Views
  • 9 replies
  • 2 likes
  • Other
  • 20604 Views
  • 9 replies
  • 2 likes

I can't access to my artist Spotify, I try using the email associated with

I can't access to my artist Spotify, I try using the email associated with my artist Spotify but I have been asked to claim my profile which is already claimed by me.so it seems like I lost my artist Spotify account,I Need help

  • Newbie
  • I can't access to my artist Spotify, I try using the email associated with my artist Spotify but I have been asked to claim my profile which is already claimed by me.so it seems like I lost my artist...
  • Ximzend
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Superuser Contribution why has the artist profile pic and banner been removed? ALL the music file

why has the artist profile pic and banner been removed? ALL the music files are also gone, but the number of followers are all over the map. then numbers are changing.

  • Visitor
  • why has the artist profile pic and banner been removed? ALL the music files are also gone, but the number of followers are all over the map. then numbers are changing.
  • Ivelina
  • Moderator
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Request song lyrics

The lyrics addition is lovely but I’ve found many songs without lyrics or that say “couldn’t load lyrics” which is probably just on my end. But I listen to a lot of rock new and old and there’s some songs I like without lyrics, and some artist with v...

  • Newbie
  • The lyrics addition is lovely but I’ve found many songs without lyrics or that say “couldn’t load lyrics” which is probably just on my end. But I listen to a lot of rock new and old and there’s some ...
  • Lovelyleigha
  • Visitor
  • 23939 Views
  • 17 replies
  • 1 likes
  • 23939 Views
  • 17 replies
  • 1 likes

Superuser Contribution Xbox playback stutters

PlanPremiumCountryUSADeviceXbox Series X My Question or IssueI've been using Spotify on my Xbox Series X for a year now, and it always stutters exactly once for almost a second near the last half a minute of every song. I've tried reinstalling it, bu...

  • Regular
  • Plan Premium Country USA Device Xbox Series X   My Question or Issue I've been using Spotify on my Xbox Series X for a year now, and it always stutters exactly once for almost a second n...
  • JPav
  • Visitor
  • 16809 Views
  • 35 replies
  • 2 likes
  • Other
  • 16809 Views
  • 35 replies
  • 2 likes

Superuser Contribution I turned off auto download, but it’s still downloading

PlanPremiumCountryUSDeviceiPhone 12Operating System18.3.1My Question or Issuewhen I turn off auto download for a podcast it’s still downloads those episodes. It even still downloads the episodes if I decide not to follow that podcast anymore. Help!

  • Visitor
  • Plan Premium Country US Device iPhone 12 Operating System 18.3.1 My Question or Issue when I turn off auto download for a podcast it’s still downloads those episodes. It even still downloads...
  • AlejaR
  • Moderator
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Amazon Household / Spotify Connect Issue: Echo Devices only on one Account

PlanPremium DuoCountryGermanyDevice(iPhone 14 Pro, iPhone 15 Pro Max, iPad 10th Gen., iPad mini 5, several Echo Devices)Operating System(iOS 17.4.1, iPadOS 17.4.1) My Question or IssueHello Spotify-Community,I'm reaching out with the following concer...

  • Casual Listener
  • Plan Premium Duo Country Germany Device (iPhone 14 Pro, iPhone 15 Pro Max, iPad 10th Gen., iPad mini 5, several Echo Devices) Operating System (iOS 17.4.1, iPadOS 17.4.1)   My Question ...
  • 1117800614
  • Casual Listener
  • 1880 Views
  • 4 replies
  • 0 likes
  • Connect
  • 1880 Views
  • 4 replies
  • 0 likes

Superuser Contribution Why can't I see some podcasts

I like to listen and watch a new podcast called "Seasonal Sisters" but I cannot access there most recent one on my account even though it has been published. I allow explicit content so it can't be that. do you know why I am having this issue?

  • Visitor
  • I like to listen and watch a new podcast called "Seasonal Sisters" but I cannot access there most recent one on my account even though it has been published. I allow explicit content so it can't be t...
  • udrek
  • Visitor
  • 223 Views
  • 2 replies
  • 1 likes
  • 223 Views
  • 2 replies
  • 1 likes

Superuser Contribution When I clicked on an artist merch it sends me an error, website not reach

Idk if I can’t reach the artist merch because she lives in Europe and I live in America, but it sends me to a page that said 404’s and heartbreaks. I would like to know if there could be anything to fix it. also btw her name is Delilah Bon

  • Visitor
  • Idk if I can’t reach the artist merch because she lives in Europe and I live in America, but it sends me to a page that said 404’s and heartbreaks. I would like to know if there could be anything to ...
  • Talamahula
  • Newbie
  • 322 Views
  • 2 replies
  • 0 likes
  • 322 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify working super slow in Android phone

Premium, Family PlanPortugalDevice: Moto G9Operating System: Android 10 Spotify app gets stuck when opened. Then eventually starts, but working super slow. Super slow interface and troubles playing. I am having this issue for one year or so, by now. ...

  • Regular
  •   Premium, Family Plan Portugal Device: Moto G9 Operating System: Android 10   Spotify app gets stuck when opened. Then eventually starts, but working super slow. Super slow inte...
  • funknown
  • Visitor
  • 55232 Views
  • 35 replies
  • 12 likes
  • Other
  • 55232 Views
  • 35 replies
  • 12 likes

Superuser Contribution Option to disable video podcasts

PlanPremiumCountryGermanyDeviceAndroid SmartphonesOperating SystemAndroid 13 My Question or Issue We are using Spotify Family for our kids. They are in an age where they are too old for spotify kids (which is too much restricted) and too young for a ...

  • Visitor
  • Plan Premium Country Germany Device Android Smartphones Operating System Android 13   My Question or Issue   We are using Spotify Family for our kids. They are in an age where th...
  • ArchyInf
  • Casual Listener
  • 6379 Views
  • 27 replies
  • 61 likes
  • music
  • 6379 Views
  • 27 replies
  • 61 likes

Solved!! Paying for Premium but still getting adverts?

I keep trying to listen to podcasts and often will get adverts before streaming a podcast. I pay for a premium account and this is completely unacceptable. I'd understand if they were embedded ones by the speaker however ones from Spotify itself is n...

  • Visitor
  • I keep trying to listen to podcasts and often will get adverts before streaming a podcast. I pay for a premium account and this is completely unacceptable. I'd understand if they were embedded ones b...
  • Spud4
  • Casual Listener
  • 850 Views
  • 2 replies
  • 0 likes
  • 850 Views
  • 2 replies
  • 0 likes

Spotify removed our release for bot streams, even after i reported it and was told they cant help!

Hey there, I am in a band called CØVES and today we received the gutting email that we have had a release taken down from Spotify for suspicion of artificial streams.We have never paid for any music promotion service which is why when i noticed a spi...

  • Casual Listener
  • Hey there,  I am in a band called CØVES and today we received the gutting email that we have had a release taken down from Spotify for suspicion of artificial streams. We have never paid f...
  • NotD
  • Regular
  • 8454 Views
  • 30 replies
  • 5 likes
  • Other
  • 8454 Views
  • 30 replies
  • 5 likes

Spotify removing my acquired streams

Hi, I was wondering if anyone knew how to resolve this issue with Spotify. Im a new artist. I posted a new 7 song EP about 3 days ago. My stats were around 2900+ for all time streams on my release. I went to check my Spotify for artist app, as I had ...

  • Visitor
  • Hi,  I was wondering if anyone knew how to resolve this issue with Spotify. Im a new artist. I posted a new 7 song EP about 3 days ago. My stats were around 2900+ for all time streams on my rel...
  • Lukahills
  • Casual Listener
  • 2870 Views
  • 3 replies
  • 0 likes
  • Social & Random
  • 2870 Views
  • 3 replies
  • 0 likes

Superuser Contribution adding podcast by url ... why can't spotify answer this question?

Users have asked many times how to add a podcast by url. The only non-answer was this: https://community.spotify.com/t5/Closed-Ideas/Podcasts-Searching-for-particular-Podcast/idi-p/1531993All other answers to this question simply point to this non-an...

  • Casual Listener
  •     Users have asked many times how to add a podcast by url.  The only non-answer was this: https://community.spotify.com/t5/Closed-Ideas/Podcasts-Searching-for-particular-Podca...
  • safetypinner
  • Regular
  • 35078 Views
  • 24 replies
  • 133 likes
  • Podcasts
  • 35078 Views
  • 24 replies
  • 133 likes

Spotify for Xbox one sounds very choppy, slowed down, and impossible to use while playing a game

When I'm on the app itself on Xbox one, sound is good, can hear the music, and everything. When I start playing a game w the music in the back, it's super choppy, laggy, and not like the song at all. Wondering if there's a way to fix this so I can li...

  • Casual Listener
  • When I'm on the app itself on Xbox one, sound is good, can hear the music, and everything. When I start playing a game w the music in the back, it's super choppy, laggy, and not like the song at all....
  • Luis2306
  • Visitor
  • 5303 Views
  • 7 replies
  • 2 likes
  • 5303 Views
  • 7 replies
  • 2 likes

Superuser Contribution Move recently added to playlists back to the top

When I used to add new songs, my recently-added-to playlists would automatically be at the top of the playlist list that pops up. I usually add new songs to my liked songs so that playlist was at the top. Recently it stopped doing that and I have to ...

  • Visitor
  • When I used to add new songs, my recently-added-to playlists would automatically be at the top of the playlist list that pops up. I usually add new songs to my liked songs so that playlist was at the...
  • Lillebrorbjornivar
  • Visitor
  • 333 Views
  • 2 replies
  • 0 likes
  • 333 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify won't turn on Smart shuffle

Every time I try to turn on smart shuffle, it will turn on for maybe 2 seconds, and then tell me that I " must be online " for smart shuffle to work. But I am online

  • Visitor
  • Every time I try to turn on smart shuffle, it will turn on for maybe 2 seconds, and then tell me that I " must be online " for smart shuffle to work. But I am online
  • OscarDC
  • Moderator
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes