Problems to join family plan

[Edug17]

I have been trying to enter my family plan from the e-mail invite but when I do everything right, put my adress and stuff, it says I don't live in the same place as my sister, who's the one that send me the invite, how can I fix the problem? Please help me! Thanks

[Robert_W]

Hey @Edug17!

Let me see if I can help 🙂

First, can you confirm you do live at the same address as your sister?

If so, please make sure you are signed out of Spotify on all devices. Then try to sign in again with he the account that your family plan is attached to, checking before hand that you do not have more than one Spotify account of your own.  You may also need to clear you cache as well.

Let me know how it goes!

If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos! 

[Edug17]

It didn't work

[Robert_W]

Hi @Edug17,

Thanks for trying my suggestions

In this case I would suggest you contact Spotify support:

@SpotifyCares on Twitter or Facebook.  If you do not have Facebook or Twitter please use  this contact form.

If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos! 

[Edug17]

Thanks dude! I think they will be able to solve my problem.