[Roku] [Google Home] Spotify skipping through all podcast episodes

[Wobrien68]

Hi all,

I have been having the same issue on the Roku app and casting to my Google home devices. I am at a loss and going to cancel our subscription because of it, we use it for our kids at bed or to decompress and paying for something that doesn’t work is unacceptable. 

I have disconnected and changed wifi to a personal hotspot, uninstalled multiple times, cleared cache on the app I’m casting from, uninstalled the phone app, etc. I’ve tried all options that I’ve seen in the community but to no avail. 

This does not happen to all podcasts but most of them. It does not seem to impact music. 

@Spotify this is unacceptable and I’d appreciate support otherwise will have to move to a new platform. 

[garethx1]

Im having the same problem, but on a Roku TV. Ive already deleted and reinstalled the app to no avail. There arent any settings on the Roku to play with so Im stumped.

[garethx1]

1. Plan

Family

Country

US

Device

Roku TV

Operating System

NA

My Question or Issue

So over at least the past few weeks whenever playing podcasts on the Roku it seems to skip multiple episodes before playing one on the lost or just seeming to play a different podcast altogether. It seems to be skipping only previously played episodes and plays any new episodes, but Im not 100% certain on that. Doesnt happen with music on the Roki and I have no problems on my phone app. I already uninstalled and reinstalled the app and that didnt do anything. Im at a loss and its getting annoying as this is my main medium for listening to podcasts. 

[OscarDC]

Hey @garethx1,

Welcome to the Community and thank you for joining the conversation. 

To continue investigating this further, would you mind checking with a different Wi-Fi connection to see if it makes any difference? If you don't have another one, you can use a mobile data hotspot to test it. 

We’ll be on the lookout.

[garethx1]

Didnt do anything. Im on the lookout for acknowledgement this is an app problem, not a hardware issue. When eas the last time there was an update to the Roku app? I'm curious if it could be a recent update or lack of one.

[AlejaR]

Hey folks,

Thanks for posting in the Community and welcome.

We hope you don't mind us moving your post, as it fits better here in a new thread.

That being said, just to confirm, is this issue present on the native version of the app as well (on devices such as computers or mobile phones)? If not sure, it'd be awesome if you could check.

On another note, we'd suggest making sure the Roku and Google cast devices are up-to-date. Once you've double-checked this, would you mind sharing with us the firmware version along with the exact model of the affected devices?

If you'd like, you can also try factory resetting your casting devices. We've located this Roku guide to do it. If you wish, give it a try and let us know how it goes.

Keep us in the loop!

[jhiddle]

My device does the same thing but only on ONE specific podcast, every other podcast works fine.

[Vasil]

Hey @jhiddle,

Thanks for joining the thread 🙂 

Would you mind sharing with us a link to that podcast, we'd like to take a look!
And, in addition to that, if you haven't already - go through the troubleshooting steps, mentioned by @AlejaR, and let us know if anything has made a difference.

We'll be on the lookout for your reply 🙌🏼

[SacredSatyr]

I'm also experiencing this on my Amazon fire tv. I try to play a podcast and it skips each episode until it runs out and auto plays a different podcast that must be a "related" suggestion. On my phones data, no issue. Move to tv app, two diff podcasts are just off limits. I don't have another Wi-Fi router, and have restarted the app, signed in and out, but not fully reinstalled yet. If anyone finds a fix, I'd love to try it.

[sadxsorry]

Here to say I'm experiencing the same thing. Tried a different wifi network, using Chrome, tried it in the Spotify browser, tried it on my Firestick, tried it on my phone all using different wifi networks. Logged out and back in. Opened and reopened. Nothing. It's only for one Podcast (Casefile) on all devices except phone it just randomly starts cycling through every Podcast on my list. On my phone it just shows a loading bar forever which I've never seen any other time.

Very unfortunate. I hope this is fixed!

[sadxsorry]

Me too

[Joan]

Hey folks,

Thank you for your replies. We've been looking into this issue, but our findings so far have been inconclusive. So that we can look into this further, please provide us the following info (provided you haven't already sent it of course):

• Which exact podcast(s) is this happening on? Please send us the URIs
• What platform are you using? Gives the exact make and model of all your affected devices
• The exact Spotify Versions you use on the affected devices

With this, we'd be happy to keep investigating.

Keep us posted.

[Anuber]

I'm having this problem, too. This happens on two different Roku devices: Ultra & Streambar. The Roku version on each one is 12.5.0 build 4178. The Spotify Channel app is version 2.11 build 66. Whatever podcast I select and whatever episode I try to play, Spotify skips through each episode one by one until reaching the last one, having played nothing. At this point, Spotify randomly plays an episode of another prodcast I've listened to in the past. There is no way to find the URI of a podcast on Roku.

[Anuber]

Found a URI for a podcast with the problems described in the msg above. The podcast title is Der Hobbit, the URI is spotify:show:2eCeT4ATlN38aMkfW4W3hq

[Joan]

Hi @Anuber,

Thanks for the reply. We're currently investigating an issue related to podcasts not playing via Connect. Check this thread for further updates.

Let us know if you need anything else.

[Anuber]

Thanks for the link. It seems to be for a different problem, but maybe there is a behind-the-scenes connection.

Yesterday I found a podcast that does NOT have a problem. Miracle of miracles! Interestingly, it is a podcast that was produced by Spotify and exclusively available on Spotify (info below). Maybe that can point to a problem area when it comes to other podcasts. Maybe it's a timeout problem when trying to retrieve content? Especially considering that all the podcasts I listen to are German and probably located on servers not in the US.

Here is the "well-behaved" podcast:

Title: Nur Verheiratet
URL: https://open.spotify.com/show/3JgH71EJblvCEXAca1XRsT?si=32624754d71b44a5
URI: spotify:show:3JgH71EJblvCEXAca1XRsT

[Ivelina]

We appreciate the cooperation, @Anuber and have sent the info to the relevant team. 

While they're investigating this further, we're here if anything else comes up in the meantime 🙂