Samsung TV Spotify app stopped working

[MaxSpeLL14]

Samsung Frame (Samsung TV Tizen) spotify app stopped working this morning.

All other applications still work correctly.

The only error message that the suggestion gave before reinstalling is shown in the screenshot.

Reinstallation did not help.

After reinstallation, the application requires authorization, but does not allow me to connect to the account in any of the ways: neither through the Spotify application, nor through the QR-code, nor through e-mail and password.
After any attempt to connect in any of the above ways, the application stays on the last step and does not react in any way. 

All standard tips from https://support.spotify.com/us/article/spotify-on-tv/ didn't help.

Plan

Premium

Country 

Russia

Device

Samsung Frame 65 (Samsung TV Tizen).

[MafeG]

Hi @MaxSpeLL14,

Thank you for reaching out to the Community and welcome!

We're sorry to hear about these issues you're having to use the TV app, but we'll do our best to help you with them.

To start, could you make sure your TV doesn't have any pending firmware updates? If it does, make sure to reboot your TV after updating it. 

If the issue persists after that, please share with us a video recording showing how the issue happens. This way we can take a better look at it.

Keep us posted.

[MaxSpeLL14]

Hey!
I didn’t do anything, after 2 days, the application was correctly authorized through the QR-code and it all worked, thanks.

[Alex]

Hey @MaxSpeLL14,

Thanks for the post and for letting us know it works again 🙂

Most likely an update was pushed for this recently.

Don't hesitate to reach out again if the issue returns or you need help with anything.

Take care.

[Sarihaidar]

 

Hi there,

unfortunately I didn’t get as lucky as the app working on its own. 

It’s been over a month I tried everything that I have seen on the forum and even on android forums and nothing worked. 

here’s the error that I keep getting.

[Dian]

Hey @Sarihaidar,

Thanks for posting in the Community.

Could you share with us the exact troubleshooting steps you've tried, so we can provide further advice?

Have you tried performing a factory reset on the TV or updating its firmware? Did that work?

Keep us posted,

Cheers!

[Sarihaidar]

Have tried the following:

- Delete app and reinstall

- Delete all tv cache and data and reinstalled

- Tv software is up to date

- turned off Wi-Fi and router 

- changed connection between Wi-Fi and cable straight 

the only thing I haven’t done is factory reset to the tv because the error is on two tvs not just one. Two Samsung smart tvs in the same home.

[Sarihaidar]

I tried something new today. 

- Connected the Samsung tv to the network through a cable

- Disconnected the tv from the network then connect through wifi

- Apps opens up 

if I don’t use the app right away and the tv goes into sleep mode, even if it is still connected through Wi-Fi, it will not work again. I have to do the same thing all over which is connecting through the cable first then disconnecting and reconnecting through wifi.

all my other apps on the tv work fine both on wifi and cable connection. 

both tvs same issue and same solution. 

[Kiril]

Hi @Sarihaidar,

Thanks for your posts here.

Our best guess is that, for whatever reason, the app can't connect to our API while on the WiFi, but we really can't say why this is.

One thing you might try is switching your DNS settings like a user suggested here, as this helped to folks with connectivity issues with other third party devices.

Besides the above, it's worth a shot trying to reach out to Samsung to ask if they have any idea why this situation might be occurring.

Hope you find this useful. Keep us posted if you have any questions.

[spikesantee]

Plan - Spotify Premium 

Spotify Software Version - updated 9/24/203 version 2.1.51(2.1.51 installed)

Device - Samsung S95BA TV (software up-to-date version: 1602)

Problem - Spotify loses network connection when the TV is turned off. I must reset the network every time I want to listen to Spotify.

Description:

I have a new Samsung 65-inch TV. Spotify worked initially, but now, when I turn off the TV, Spotify won't play when I turn the TV back on and open the Spotify app. I must reset the network every time I want to listen to Spotify. Spotify is a built-in app, so I can't delete and reinstall it. 

I did get an error message a couple of times.

 

I've tried everything I can find in the forums. Here are some of the things I've done to try and resolve this issue: 

• I reinstalled the Spotify app. You can't delete and reinstall a built-in app, but you can reinstall it.
• I unplugged the TV from the outlet.
• I cleared the cache and data.
• I checked the time - it is set to automatic.
• I tried setting both a static and dynamic IP address.
• I unplugged my Cox router.
• I checked my Internet speeds: 100 Mbps down, 50 Mbps up. 

This is very frustrating, especially since I'm using a premium account. 

I would appreciate any help I can find. 

[DenisVentura]

I’m facing the same with my Samsung today, march 23rd, 2024

[Maria]

Hey there,

Thanks for reaching out in this thread!

@DenisVentura - just to check, are you still experiencing issues with this? There was recently an Ongoing Issue that might be related to what you're experiencing. You can see more details on this page. It should now be fixed, however, so make sure that you're running the latest app update.

Should your issue be different or still persist, could you send us some more details on what's happening from your end? For example, are you seeing any specific error messages? If possible, feel free to include photos or video showing how things look for you. If the files are too large to attach here in the Community, you can send them to us via Google Drive or as unlisted YouTube videos.

Keep us posted!