Samsung Tv problem

[spoty15]

Hi Spotify Community,

Last week I change my spotify password. Now I can't log in at spotify on samsung tv. When I open the app, the logo appears, and the app just try open and stay thinking forever, but never actually open.

I already reset the smart hub. But nothing actually work.

Someone have any advice for me?

Thank you

[FelixRue]

Have you tried deleting the app and installing it again?

[spoty15]

Samsung tv doesn't allows delete applications installed by default.

If someone know how to delete the app data, in other way?

[yankfan5491]

I have the exact same problem!  The logo just stays on the screen forever.  Did you ever find the fix???

[spoty15]

No!! Keeps not working

[yankfan5491]

My daughter was able to reset the TV to the factory settings, and it worked.  I now have spotify working again.  The only thing that I can remember that changed, was that I changed my spotify password on the web site.  I was at work and changed my password, and then when I came home, spotify did not work.