Songs stop abruptly on Spotify Web Player

[Tune_Quester]

Plan

Premium

Country

India

Device

Microsoft Edge browser on PC

Operating System

Windows 10 Pro

My Issue

While playing a playlist on Spotify Web Player, the songs stops abruptly for no reason. You then have to reload the page to start listening again. Please look into this matter.

[Ivan]

Hey there @Tune_Quester, 

Thanks for reaching out to us about this - we'll be glad to help you out here.

If the playback stops abruptly on the Spotify web player make sure to check if you observe the same when using a private/incognito window since this helps you avoid issues caused by the browser's cache. It's also a good idea to try if you experience the same on a different browser. 

In case the private session doesn't do the trick for you, check if this happens under a different network. If it works with another connection, it's best to contact the service provider of the original network for more information. 

Keep us posted! We'll be here if you have any questions.