Sorry, couldn't find that.

[Just4Joker]

Plan

Free

Country

 US

Device

DESKTOP

Operating System

WINDOWS 10

My Question or Issue

Hello there! Since last week I can't connect to the webplayer because of the error "Sorry, couldn't find that." when i press the button "Log in with Spotify".

I've tried another browser, another PC and pointless.

Can you help me guys?

[Noah]

Hey @Just4Joker,

Welcome to the community!

First up, let's try logging into the web player by going to directly to https://open.spotify.com

If you're still having trouble, could you send over a screenshot of the error message you're seeing?

Let me know how it goes. Have a great day 🙂

[Just4Joker]

@Noah-S

I did what you said and here we go:

[Noah]

Hey @Just4Joker,

Thanks for sending over those screenshots!

Can you try clearing your browser's cookies and cache and accessing the web player using an incognito window?

If that doesn't resolve the issue, can you try accessing the web player from another internet connection?

Keep me posted 🙂

[Just4Joker]

I tried, no result.

[Noah]

Hey @Just4Joker,

Can you try clearing your browser's cookies and cache, and then accessing the Spotify web player using a different Spotify account?

Let me know how it goes 🙂

[_Bellagio_]

Plan: Premium. Device: Chrome. 

I got the same problem as well. I tried to delete my cookies, and it didn't work. 

[crazie_Gracie32]

Same problem even with a different account and different browser.

[Noah]

Hey @_Bellagio_ and @crazie_Gracie32,

It sounds like this might be a network-related issue. Could you try restarting your routers?

If you're still having trouble, could you check if you experience any issues accessing Spotify using the desktop app?

Keep me posted 🙂

[Just4Joker]

I did, no results

[_Bellagio_]

I got no problems using the desktop app. Windows 10, Dell vostro.

[Noah]

---

@Just4Joker wrote:

I did, no results

---

Hey @Just4Joker,

Just to clarify, you were not able to access the Spotify web player using another account, right?

Could you try restarting your router?

If you're still having trouble, could you check if you experience any issues accessing Spotify using the desktop app?

Keep me posted 🙂

[Noah]

---

@_Bellagio_ wrote:
I got no problems using the desktop app. Windows 10, Dell vostro.

---

Hey @_Bellagio_,

Can you try the following troubleshooting steps, so that I can determine what to suggest next?

• Try logging into the web player by going to directly to https://open.spotify.com
• Try clearing your browser's cookies and cache.
• Try using an incognito window to access the web player.
• Try accessing the web player from another device.
• Try accessing the web player from another internet connection.
• Check if you're able to access the web player using a different Spotify account.
• Try restarting your router (if you haven't already).

If you're still having trouble, could you send over a screenshot of the error message you're seeing?

Keep me posted 🙂

[jazmin018]

Hello! I have the problem of: "
I'm sorry, I could not find that.
"when logging in through spotify web player, could you help me please?

please contact me

[jazmin018]

Help me please with this problem. I dont speak  english but i can  jajajajaj

[Noah]

Hey @jazmin018,

Can you try the following troubleshooting steps, so that I can determine what to suggest next?

• Try logging into the web player by going to directly to https://open.spotify.com
• Try clearing your browser's cookies and cache.
• Try using an incognito window to access the web player.
• Try accessing the web player from another device.
• Try accessing the web player from another internet connection.
• Check if you're able to access the web player using a different Spotify account.
• Try restarting your router (if you haven't already).

If you're still having trouble, could you send over a screenshot of the error message you're seeing?

Keep me posted 🙂

[Just4Joker]

@Noah-S i tried too, no succes, whats next?

[Noah]

Hey @Just4Joker,

This step is slightly more advanced, but if you can, check the hosts on your computer for any weird entries (using this as guide).

Keep me posted 🙂

[saucymandias]

hey Just4Joker, I had this problem too, but after a few hours of attacking the problem from different angles, I decided to swallow my pride as a problem solver and just jump ship on the web browser--after downloading the desktop app, I was listening to music in minutes. I downloaded it here. 

I hope this works for you! It looks like a lot of people have had this problem, but I think when it comes down to it, the web browser is just unreliable. The Sorry, Couldn't Find That error is hardly a kiss of death, but it's a good motivator to make the switch to their more polished services.