Sound on samsung smart TV keeps changing volume

[BlackTurtle]

Plan

Premium

Country

BE

Device

iPhone, huawei p30 pro with samsung smart tv 4k and 8k, from this year

Operating System

iOS, Android

My Question or Issue

The sound keeps changing on both mine and my friend his tv's. We both got a different tv and a different phone and got it on eachothers TV and on our owns, so any from the combinations gives this issue.

I tried to fiddle with the settings in spotify, but nothing helped.

We tried 'volume normaliseren' , but also settings like 'Mono Audio'

[Julian]

Hi @BlackTurtle,

Welcome to the Community! We're happy to shed some light on the situation.

To begin, could you let us know the exact model of your Samsung TV?

Also, it can be helpful if you send us a video showing how everything happens. Just attach the video to your next response to us by using the Insert Video option in the post editor. This way we can take a closer look at the issue.

Keep us posted!

[BlackTurtle]

Mine: Samsung Q70 Series (65)
His: Samsung Q950 Series (65)

What should we record?
The volume changes aren't visible on the television, or anywhere, you just
hear them.

[CarlosE]

Hey @BlackTurtle,

Thanks for keeping in touch.

Just to clarify, does this happen with the TV app itself, when using Connect from your phone, or in both cases? Is the volume indicator on the TV changing when this happens?

We'd also like to know if this happens with any other apps too, and if you're using an external device to play the audio from the TV, like a sound bar or speakers.

We'll be on the lookout.

[Duff_man]

It changes for different songs. It seems that some songs play loud, some normal, and some soft. Makes my want to try a different music streaming provider 

[MihailY]

Hey @Duff_man,

Thanks for reaching out.

Can you give us a few examples so we can test this on our end?  Also, please provide the rest of the info requested by @Julian and @CarlosE in this thread and let us know if you've tried any troubleshooting like reinstalling the app or trying with a different account.

We'll be on the lookout for your reply.