Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • 7sd-_491obm6p
  • Newbie
  • 10525 Views
  • 72 replies
  • 9 likes
  • Other
  • 10525 Views
  • 72 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20158 Views
  • 9 replies
  • 2 likes
  • Other
  • 20158 Views
  • 9 replies
  • 2 likes

Superuser Contribution Playlist Playback Order

I’ve noticed that when I play a playlist, it always plays the first song added. Could you consider an option to start with the most recently added song? Thank you

  • Casual Listener
  • I’ve noticed that when I play a playlist, it always plays the first song added. Could you consider an option to start with the most recently added song? Thank you
  • musica_amor
  • Casual Listener
  • 178 Views
  • 2 replies
  • 0 likes
  • 178 Views
  • 2 replies
  • 0 likes

My son doesn’t have an account but is being charge monthly

My son’s bank account is being charged monthly for an account he doesn’t have. How do we cancel it or find out who it’s linked to?

  • Visitor
  • My son’s bank account is being charged monthly for an account he doesn’t have. How do we cancel it or find out who it’s linked to?
  • Maxim
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution player controls no longer working on Garmin smartwatch

Ever since the last update, my Garmin VenuSq no longer displays the song title and artist, just the player controls. No matter how many times I reboot either device, this is now broken. What happened?

  • Music Fan
  • Ever since the last update, my Garmin VenuSq no longer displays the song title and artist, just the player controls. No matter how many times I reboot either device, this is now broken. What happened?
  • Maleficvnt
  • Music Fan
  • 506 Views
  • 6 replies
  • 0 likes
  • 506 Views
  • 6 replies
  • 0 likes

Smooth Transition

I think you should have a smooth transition button that when its clicked lowers the sound of the music playing and highers the sound of the next music in the queue. This button could be used in the middle of the song and made the transition smooth.

  • Casual Listener
  • I think you should have a smooth transition  button that when its clicked lowers the sound of the music playing and highers the sound of the next music in the queue. This button could be used in...
  • ChavesTiago
  • Casual Listener
  • 1016 Views
  • 2 replies
  • 0 likes
  • 1016 Views
  • 2 replies
  • 0 likes

Podcast RSS feed not syncing to Spotify

I've published an episode through our traditional podcast host however, it's not yet gone live to Spotify but is live across every other platform. I understand they say it may take up to 24 hours to sync but we've never had our eps take this long to ...

  • Visitor
  • I've published an episode through our traditional podcast host however, it's not yet gone live to Spotify but is live across every other platform.   I understand they say it may take up to 24 ...
  • 234 Views
  • 0 replies
  • 0 likes
  • Other
  • 234 Views
  • 0 replies
  • 0 likes

Issues claiming artist profile

Hello sir please I need a problem to for you to solve I am trying to claim myself as an artist and I can't see my name on the search button and I even to search with my URL link cannot found

  • Casual Listener
  • Hello sir please 🙏 I need a problem to for you to solve I am trying to claim myself as an artist and I can't see my name on the search button and I even to search with my URL link cannot found
  • 175 Views
  • 0 replies
  • 0 likes
  • Other
  • 175 Views
  • 0 replies
  • 0 likes

Superuser Contribution How do I remove Echo Dot devices from my Spotify account?

When attempting to “forget” the devices from the device menu they regain access almost instantly. Also worth noting, any access to Spotify has been removed from the available apps in the Echo devices from the Amazon Alexa app.

  • Regular
  • When attempting to “forget” the devices from the device menu they regain access almost instantly. Also worth noting, any access to Spotify has been removed from the available apps in the Echo device...
  • redjaquino
  • Newbie
  • 9637 Views
  • 11 replies
  • 0 likes
  • 9637 Views
  • 11 replies
  • 0 likes

Superuser Contribution Put the old Connect to device layout back

The new layout requires you to click at the bottom of the page to select the "Connect to device" icon, then all the devices are now listed at the top of the page.On larger screesnt his means they are not where you are looking.Very bad poor rubbish st...

  • Casual Listener
  • The new layout requires you to click at the bottom of the page to select the "Connect to device" icon, then all the devices are now listed at the top of the page. On larger screesnt his means they a...
  • Eni
  • Moderator
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution DJ not available in your country (UK)

Few days a go I had a normal premium plan provided through a Vodafone entertainment pack, have had it like that for 4 years, I've changed my contract and it's no longer available, so a couple days ago moved to spotify duo with my partner, I've now lo...

  • Newbie
  • Few days a go I had a normal premium plan provided through a Vodafone entertainment pack, have had it like that for 4 years, I've changed my contract and it's no longer available, so a couple days ag...
  • Eni
  • Moderator
  • 288 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is it so hard to post an idea?

There's been a few issues where I look up a problem I'm having, I find a thread where someone mentions that, and a Spotify Community Manager responds "Good Idea! Submit it to the ideas section!" Very few of these ideas end up getting posted there (at...

  • Casual Listener
  • There's been a few issues where I look up a problem I'm having, I find a thread where someone mentions that, and a Spotify Community Manager responds "Good Idea! Submit it to the ideas section!" Very...
  • FieryMoonlight
  • Regular
  • 1193 Views
  • 5 replies
  • 0 likes
  • complaint
    Ideas
    Podcasts
  • 1193 Views
  • 5 replies
  • 0 likes

Superuser Contribution Impossible to switch from phone to web player from the web browser

PlanPremiumDeviceGoogle pixel 3 / Desktop with Firefox 117.0Operating SystemAndroid 12 / KDE Neon (based on Ubuntu) IssueFor several months already I am experiencing that it is nearly impossible to switch the playback from my phone to the web browser...

  • Casual Listener
  • Plan Premium Device Google pixel 3 / Desktop with Firefox 117.0 Operating System Android 12 / KDE Neon (based on Ubuntu)   Issue For several months already I am experiencing that it is n...
  • Jonathan93
  • Visitor
  • 1056 Views
  • 4 replies
  • 0 likes
  • Connect
  • 1056 Views
  • 4 replies
  • 0 likes

Confusing music, charts... books? page

The exploring page thing is very confusing... there's charts, music, podcasts, books, and whatever else scrambled everywhere. Organize this please.

  • Regular
  • The exploring page thing is very confusing... there's charts, music, podcasts, books, and whatever else scrambled everywhere. Organize this please.
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Superuser Contribution One of my Podcasts Wont Play or Download

Plan: PremiumCountry: USADevice: Samsung Galaxy S10eOperating System: Android My Question or IssueI listen to several podcasts that all auto-download on release. Only one of my podcasts, Opening Arguements, has not been downloading or actually playin...

  • Casual Listener
  • Plan: Premium Country: USA Device: Samsung Galaxy S10e Operating System: Android    My Question or Issue I listen to several podcasts that all auto-download on rel...
  • ariansuns
  • Casual Listener
  • 288 Views
  • 2 replies
  • 0 likes
  • Samsung
  • 288 Views
  • 2 replies
  • 0 likes

Bad UX design when naming post

If I'm clicking "your idea.." or naming it, I'm likely to click on a post right below it. Please lower those posts. It is EXTREMELY annoying. I lost all my progress and it took 30 seconds to fix when I was making a post.

  • Regular
  • If I'm clicking "your idea.." or naming it, I'm likely to click on a post right below it. Please lower those posts. It is EXTREMELY annoying. I lost all my progress and it took 30 seconds to fix when...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Bad UX design upon accidently confirming post name

If I accidently confirm the name, which happens more often than not, I'd have to scroll 3/4 of a page down to change it, which is stressful. This happens when doing many things, not just confirming names. Perhaps make it so the help stuff is above th...

  • Regular
  • If I accidently confirm the name, which happens more often than not, I'd have to scroll 3/4 of a page down to change it, which is stressful. This happens when doing many things, not just confirming n...
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

Bad ux design in uploading posts

Upon clicking 'tell us about your idea', this big blue page appears. It's annoying. Put it below this page I'm typing in, please.

  • Regular
  • Upon clicking 'tell us about your idea', this big blue page appears. It's annoying. Put it below this page I'm typing in, please.
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

Bad UX design in playlists and music screen

This (in image) is very confusing. Add artist? Add an artist to what? Follow them? Like them? Also, what's that white scroller for? Nobody uses those in apps. It's very distracting. Finally, the square button for 'Add Podcast' looks really weird and ...

  • Regular
  • This (in image) is very confusing. Add artist? Add an artist to what? Follow them? Like them? Also, what's that white scroller for? Nobody uses those in apps. It's very distracting. Finally, the squa...
  • 327 Views
  • 0 replies
  • 0 likes
  • 327 Views
  • 0 replies
  • 0 likes

Spotify icon broken after restart

If the spotify widget at the top of the notifications menu is present, if I restart my phone, it will be broken.

  • Regular
  • If the spotify widget at the top of the notifications menu is present, if I restart my phone, it will be broken. 
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes