Sound stops playing after first song LG TV

[tarikswift]

Plan

Premium

Country

USA

Device

LG TV 65UN7300PUF and LG Soundbar SL8YG

Spotify Version

2.57.3 8cea688 3.23.0

Operating System

webOS TV Version 5.1.0-3201

My Question or Issue

The first song will play fine, then the next there will be no sound. This is regardless of using the internal TV speakers or the Soundbar using ARC over HDMI. Spotify is visibly showing the song progressing. Every other application plays sound fine. When the sound stops playing, flip through the inputs on the sound bar and audio works again. When input on the soundbar is switched from HDMI, the sound will then start playing on the TV speakers. Same goes if it is originally playing on the TV speakers and the input on the soundbar is changed to HDMI. I just uninstalled Spotify and reinstalled with no luck. Any help is appreciated.

[Elena]

Hey there @tarikswift,

Thank you for this post. We're happy to help.

Would you mind trying with another internet connection.

It would also be great if you could send us a screen recording. It will help us understand more directly what's going on from your end.

Keep us posted. we'll have an eye out for your reply 🙂

Cheers!

[defox]

I have the exact same issue. Its very annoying.

[Ivan]

Hey there @defox, 

Thanks for posting - we’re here to help!

Can you confirm if you tried the steps that @tarikswift and @Elena mentioned? Let us know what was the outcome and we'll be able to assist you further. 

It'd also be useful if you can send us a short video recording showing what you experience on the LG TV. Just attach the video to your next response to us by using the Insert Video option in the post editor.  

Keep us posted! We'll be here if you have any questions. 

[Mihail]

Hey @defox,

Thanks for getting back to us with the recording.

Could you please confirm that you've tried reinstalling the app on your TV? We also recommend that you completely turn off the device and unplug it for a couple of seconds before the new installation. This is a very effective, but often overlooked step. It's also a good idea to check if there are any updates for the OS on your TV. 

@tarikswift mentions that this happens when a soundbar is connected to the TV. Could you let us know if you have some sort of external speaker connected and whether or not the issue comes up, when it's not linked to the device?

We'll be keeping an eye out for your reply.

[defox]

I've tried to reinstall the app several times (and I even unplugged the TV). Both my TV OS and Spotify app are up to date.

My LG TV is connected with HDMI(ARC) to a Yamaha 385 receiver. My sound output on LG is set to Passthrough.

[Mihail]

Hey @defox,

Thanks for keeping us in the loop and for the troubleshooting done so far.

Could you let us know if you can replicate the issue when the Yamaha receiver is completely disconnected from the TV? Make sure to restart the TV after disconnecting. These steps help us out a lot in identifying the root cause of the problem.

Let us know how it worked out.

[defox]

Yes, the same problem happens even if I use the TV speakers. 

[Mihail]

Hey @defox,

Thanks for keeping us in the loop.

Could you also give it a go with a different internet connections and see if that makes a difference? Also if you could log in to a friend or family members account to see if the issue persists, that would help us narrow down the possible causes for this. You can also create a free account here. 

Keep us posted. 

[defox]

The same... I checked with another account and my internet connection is very stable (Netflix and browser work excellent).

[defox]

If I switch the sound output to PCM instead of Passthrough then it solves the problem. But it's very annoying to change the sound output to PCM every time that I want to listen to Spotify and then back to Passthrough when I want to watch anything else.

[Hornborg]

I just bought a LG TV w WebOS and experiencing the exact same thing when using Spotify. 100 Mbps fiber broadband, updated apps and WebOS. Sound consistently stops after first complete track. Switching input mode in Soundbar helps, but only until the next track i sompleted.

[Mario]

Hey @Hornborg,

Thanks for reaching out about this here in the Community.

Can you let us know if you already tried the troubleshooting steps mentioned before, like reinstalling the app, unplugging the TV, etc.?

@defox, if you're still having this issue, could you confirm if by changing the audio input to PCM, the playback works fine for every song, or do you also have to change the input every time a song finishes?

We'll keep an eye out for your reply.

[Random_Person1]

Edit: I updated the app and things are working on my current setup now, where it wasn't before. This seems directly related to the thread posted here: https://community.spotify.com/t5/Other-Partners-Web-Player-etc/Why-not-stereo-on-my-LG-TV-Spotify-ap...

My setup has a 5.1 sound bar, and I was experiencing the exact issue detailed in the video previously posted in this thread. Previously, Spotify would not work unless I selected PCM audio prior to launching Spotify, then changing it back to passthrough afterwards (so everything else would have correct audio again).

As of right now though, things seem to be working again. I will be curious to see if you guys are having the same experiences.

[Ver]

Hey @Random_Person1,

Thanks for posting here in the Community 🙂

Glad to hear it worked out and everything is running smoothly again. 

If you have questions, don't hesitate to reach out to us. We'll be happy to help.
 

[-g90_9zdh45im]

Ugh. Same issue here. Sound simply stops after first song. Tried google cast and airplay. Everything is up to date in terms of updates. Please help. I have a VIZIO TV. Same issue occurs whether I use my iphone or mac. 

[CarlosE]

Hi there @-g90_9zdh45im,

Thanks for posting on this thread and welcome to the Community.

Can you let us know if you've already tried all the troubleshooting steps mentioned in this thread? Let us know all the steps you've tried so far so we don't repeat anything and know where to start from.

Keep us posted. We'll be on the lookout.

[-g90_9zdh45im]

Well im not exactly sure what re-installing the app means on my TV. But
other than that I made sure my VIZIO syste, was up to date, as well as my
spotify version in my phone.

[CarlosE]

Hey @-g90_9zdh45im,

Thanks for keeping in touch.

Just to clarify, are you using the Spotify app directly on your TV or are you using Connect to play on your TV from your phone?

If your TV has the Spotify app installed, you just need to delete it and install it again. If you're unsure on how to do this, get in touch with the manufacturer's support. 

Also, try unplugging your TV from power for a few seconds. It's also worth restarting your router by also unplugging it for at least 15 seconds.

Keep us in the loop.