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Please see below the most popular frequently asked questions.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7192 Views
  • 49 replies
  • 6 likes
  • Other
  • 7192 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19146 Views
  • 9 replies
  • 2 likes
  • Other
  • 19146 Views
  • 9 replies
  • 2 likes

Superuser Contribution Chromecast connection issue (iPhone)

PlanPremium (Family)Countrythe NetherlandsDeviceiPhone 7Operating SystemiOS 14.0.1 Hey there. I've been having an issue when trying to connect Spotify to Chromecast on my TV through the iPhone Spotify app. For 80% of the time, it will not connect pro...

  • Newbie
  • Plan Premium (Family) Country the Netherlands Device iPhone 7 Operating System iOS 14.0.1   Hey there. I've been having an issue when trying to connect Spotify to Chromecast on my TV th...
  • Ivan
  • Spotify Legend
  • 1361 Views
  • 1 replies
  • 0 likes
  • 1361 Views
  • 1 replies
  • 0 likes

[Desktop][Other] Improve help

Hey! It would sure be great if I could get help on this platform for an issue that people seem to have had for the last 4 years ... you know like if Spotify had a help chat, a phone number, or even a relevant post to fix my issue? Oh and what would b...

  • Visitor
  • Hey! It would sure be great if I could get help on this platform for an issue that people seem to have had for the last 4 years ... you know like if Spotify had a help chat, a phone number, or even a...
  • sicahjes
  • Music Fan
  • 270 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Samsung Smartwatches can't play podcasts, please fix!

Plan: PremiumCountry: USDevice: Samsung Galaxy Watch Active 2Operating System: Tizen My Question or Issue: One of the main reasons why I purchased a Samsung Active Watch 2 is its ability to download and play Spotify playlists, so I was surprised to f...

  • Visitor
  • Plan: Premium Country: US Device: Samsung Galaxy Watch Active 2 Operating System: Tizen   My Question or Issue:   One of the main reasons why I purchased a Samsung Active Watch 2 is ...
  • Mihail
  • Spotify Legend
  • 4884 Views
  • 3 replies
  • 28 likes
  • Samsung
  • 4884 Views
  • 3 replies
  • 28 likes

Solved!!Superuser Contribution Web Player does not show artists

PlanFree/PremiumCountryFinlandDevicePCOperating SystemWindows 10 My Question or IssueMy artists page does not load all of my artists.

  • Regular
  • Plan Free/Premium Country Finland Device PC Operating System Windows 10   My Question or Issue My artists page does not load all of my artists. 
  • Mihail
  • Spotify Legend
  • 1267 Views
  • 1 replies
  • 1 likes
  • music
    Other
  • 1267 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Connect - Can't stop another user playing to my Hifi - Major Security Flaw

I have a Denon HiFi with Spotify Connect built in. Sometimes what I am listening to, quietly, gently (CD, Airplay, Digital In, etc) is interrupted and the unit switches to Spotify Connect playing some random music. Often the volume is then drasticall...

  • Casual Listener
  • I have a Denon HiFi with Spotify Connect built in. Sometimes what I am listening to, quietly, gently (CD, Airplay, Digital In, etc) is interrupted and the unit switches to Spotify Connect playing som...
  • karatektus
  • Regular
  • 2677 Views
  • 4 replies
  • 2 likes
  • Connect
  • 2677 Views
  • 4 replies
  • 2 likes

Superuser Contribution [All Platforms][Discover] Using artist ID's for Release Radar playlists

So I'm not the first person to have this problem. Many people have stated before that often in Spotify curated playlists of artists they follow, Spotify will add random artists that happen to share the same name as the followed artist. This is beyond...

  • Casual Listener
  • So I'm not the first person to have this problem. Many people have stated before that often in Spotify curated playlists of artists they follow, Spotify will add random artists that happen to share t...
  • Xenia
  • Moderator
  • 929 Views
  • 1 replies
  • 1 likes
  • All Platforms
  • 929 Views
  • 1 replies
  • 1 likes

Ad in podcasts (and I'm not talking about endorsement)

PlanFamilyCountryPerúDevice(iPhone XR, iPhone 6, Samsung Galaxy Tab S3)Operating System(iOS 13.2, Android .) My Question or IssueI listen to this podcast a while now and I notice some ad in the past chapters. It´s at the beginning and the end and cle...

  • Regular
  • Plan Family Country Perú Device (iPhone XR, iPhone 6, Samsung Galaxy Tab S3) Operating System (iOS 13.2, Android .)   My Question or Issue I listen to this podcast a while now and I no...
  • DonnieDarkOh
  • Music Fan
  • 795 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 795 Views
  • 5 replies
  • 0 likes

Superuser Contribution Discover Weekly Sorting Issue

On my computer, I can't organize Discover Weekly in it's original order anymore. I can only organize by song name, artist name, album name, time added, length. There should be more columns added. And especially a track number column added. On my phon...

  • Casual Listener
  • On my computer, I can't organize Discover Weekly in it's original order anymore. I can only organize by song name, artist name, album name, time added, length. There should be more columns added...
  • trixxtr
  • Visitor
  • 496 Views
  • 2 replies
  • 1 likes
  • Other
  • 496 Views
  • 2 replies
  • 1 likes

Superuser Contribution When casting from Webplayer, playback stops after 1 hour

PlanPremiumCountryGermanyDeviceWebplayer from chrome (latest version)Operating SystemWindows 10/latest macos My Question or IssueSince COVID-19, I've been working from home more recently. My work laptop doesn't have Spotify, but I'm able to use the w...

  • Music Fan
  • Plan Premium Country Germany Device Webplayer from chrome (latest version) Operating System Windows 10/latest macos   My Question or Issue Since COVID-19, I've been working from home m...
  • Magic-Micky
  • Music Fan
  • 620 Views
  • 4 replies
  • 0 likes
  • Connect
  • 620 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Spotify plays and pauses constantly (100 times per second) on chromecast

Spotify premium, installed on multiple devices (apple and android) with the same account. Mostly playing on chromecast, also on headphones or Bluetooth My Question or IssueAfter a while I decided to cancel deezer and get back to spotify. I used my ex...

  • Regular
  • Spotify premium, installed on multiple devices (apple and android) with the same account. Mostly playing on chromecast, also on headphones or Bluetooth   My Question or Issue After a while I ...
  • wulenpoow
  • Regular
  • 583 Views
  • 2 replies
  • 1 likes
  • 583 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Casted to Chromecast plays/pauses the audio intermittendy

Since Spotify app is updated to 8.5.79.1061 casting to Chromecast will play/pause audio intermittend afer 2 minutes or so. The audio then shorty stops and resumes. On the Spotify app the play/pause icon toggles constantly and audio is interupted. It ...

  • Visitor
  • Since Spotify app is updated to 8.5.79.1061 casting to Chromecast will play/pause audio intermittend afer 2 minutes or so. The audio then shorty stops and resumes. On the Spotify app the play/pause i...
  • Ivan
  • Spotify Legend
  • 1650 Views
  • 2 replies
  • 0 likes
  • Samsung
  • 1650 Views
  • 2 replies
  • 0 likes

Superuser Contribution Bring back Autoplay for Liked Songs!

In the past, I was able to play the last song in my (filtered or unfiltered) Liked Songs list and Autoplay would ensure the music didn't stop once the last song had finished. Now, it stops the music and jumps back to the first song in the list, but d...

  • Casual Listener
  • In the past, I was able to play the last song in my (filtered or unfiltered) Liked Songs list and Autoplay would ensure the music didn't stop once the last song had finished. Now, it stops the music ...
  • Mihail
  • Spotify Legend
  • 1038 Views
  • 5 replies
  • 1 likes
  • 1038 Views
  • 5 replies
  • 1 likes

Player does not remember when the track was paused on Samsung Galaxy Watch Active 2

PlanPremiumCountry DeviceSamsung Galaxy Watch Active 2Operating System My Question or IssueI am using Spotify on Samsung Galaxy Watch Active 2 in a offline mode (tracks were downloaded earlier). Usually I am listen to some podcasts, lenght > 1h.The p...

  • Casual Listener
  •   Plan Premium Country   Device Samsung Galaxy Watch Active 2 Operating System   My Question or Issue I am using Spotify on Samsung Galaxy Watch Active 2 in a offline mo...
  • 228 Views
  • 0 replies
  • 0 likes
  • Samsung
  • 228 Views
  • 0 replies
  • 0 likes

Superuser Contribution Google Home most of the time only plays Arabian music

PlanPremiumCountryUnited StatesDeviceGoogle Home Mini My Question or IssueThis has been very frustrating for me. Most of the time I ask my Google Home Mini to "Play Music", "Play Spotify", or "Play Music on Spotify" it ends up playing Arabian music o...

  • Regular
  • Plan Premium Country United States Device Google Home Mini   My Question or Issue This has been very frustrating for me.   Most of the time I ask my Google Home Mini to "Play M...
  • Elena
  • Moderator
  • 519 Views
  • 1 replies
  • 1 likes
  • Other
  • 519 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Android][Playlists] Mis eternos favoritos no funcionan

Hace no mucho agregar en la opción de mis eternos favoritos entro a Spotify me salta la ventana el cierro por error y nunca más pude acceder a mis eternos favoritos y la verdad quisiera tener esa lista de reproducción, simplemente no me aparece ayuda

  • Casual Listener
  • Hace no mucho agregar en la opción de mis eternos favoritos entro a Spotify me salta la ventana el cierro por error y nunca más pude acceder a mis eternos favoritos y la verdad quisiera tener esa lis...
  • Ivan
  • Spotify Legend
  • 477 Views
  • 1 replies
  • 0 likes
  • Android
    Playlists
  • 477 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs Suddenly Skipping On Web Player

PlanPremiumCountryUnited States of AmericaDeviceChromebookOperating SystemChrome OSEDIT: THIS HAS BEEN FIXED! Thank you Spotify team! My Question or IssueI've had Spotify since the beginning of the year and little to no problems. Today I decided to l...

  • Visitor
  •   Plan Premium Country United States of America Device Chromebook Operating System Chrome OS EDIT: THIS HAS BEEN FIXED! Thank you Spotify team!  My Question or Issue I've had Spo...
  • Ivan
  • Spotify Legend
  • 681 Views
  • 1 replies
  • 1 likes
  • Other
  • 681 Views
  • 1 replies
  • 1 likes

[Android][Other] Spotify on Mi box constantly disconnecting

I have a mi box and whenever I play Spotify, every minute or two the music pauses for a few seconds and shows the no internet symbol then starts playing again. I have tried troubleshooting this by restarting the mi box, using different internet conne...

  • Visitor
  • I have a mi box and whenever I play Spotify, every minute or two the music pauses for a few seconds and shows the no internet symbol then starts playing again. I have tried troubleshooting&...
  • 285 Views
  • 0 replies
  • 0 likes
  • Android
    Other
  • 285 Views
  • 0 replies
  • 0 likes

Chrome-casting spotify makes it frantically play/pause

I have been using Spotify premium for chrome-cast for years. The past months it's I have not be able to do that except very briefly. All other casting to the chromecast works well. The music is being played/paused several times each second, or at lea...

  • Casual Listener
  • I have been using Spotify premium for chrome-cast for years. The past months it's I have not be able to do that except very briefly. All other casting to the chromecast works well.   The music...
  • Reicher
  • Casual Listener
  • 521 Views
  • 2 replies
  • 3 likes
  • 521 Views
  • 2 replies
  • 3 likes

Superuser Contribution Song radios don't have the specific, aforementioned song i wanted a radio of.

This happens on both mobile and desktop. Like, I want to start the Race Among The Ruins radio by listening to Race Among The Ruins so it's really frustrating when it's not in the whole radio playlist thing. What gives?

  • Newbie
  • This happens on both mobile and desktop. Like, I want to start the Race Among The Ruins radio by listening to Race Among The Ruins so it's really frustrating when it's not in the whole radio playlist...
  • Ivan
  • Spotify Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant Unlink Old PS4 Account through the website.

PlanPremiumCountryUSADevicePS4 and IphoneOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I've recently had trouble unlinking an old PS4 account off this spotify account. Im unable to access my old PS4 account so im try...

  • Visitor
  • Plan Premium Country USA Device PS4 and Iphone Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi,  I've recently had trouble unlinking an ol...
  • Elena
  • Moderator
  • 836 Views
  • 1 replies
  • 0 likes
  • 836 Views
  • 1 replies
  • 0 likes