Spotify Alexa skill does not work on Echo devices at all

[ninjinskie]

For months I have been using Spotify as my default music provider for my Echo/Alexa devices using the Spotify skill, and whilst it was pretty tempramental (such as sometimes not playing songs, playing the wrong song occasionally etc.) it was at least functional.

However, as of today I have acquired an Echo Dot and linked it to my Amazon account, and the Spotify skill seems to have completely stopped working. Asking the echo to play any song just ignores my settings and plays it through Amazon Music instead, and if I specify "on spotify" at the end it will just say that it can't find the song on Spotify. I have also tried relinking my Spotify account to no avail.

[Ivelina]

Hi @ninjinskie,

Thanks for posting this thread and for the provided details! It helps us get a better understanding of the situation.

Sometimes corrupted cache can cause different performance issues and it's a good idea to start with clearing the cache within the app. 

Also, if you've not done this already, make sure that Spotify is set as the default player. You can check out this help article.

Lastly, remove the app permission for Alexa on Spotify through the account page > Manage apps and then to re-add it, simply log back in to Alexa.

Keep us posted on how it goes 🙂

[foreverjola]

Replying to this thread (https://community.spotify.com/t5/Other-Podcasts-Partners-etc/Alexa-won-t-play-Spotify/td-p/5526032/p...) cause it won't let me and I can't find anywhere else to reply. If it will actually make a difference, I will make a new thread but I feel like my own threads never get seen. 

Some time this year, Spotify stopped connecting to my Echo Show. My Echo Show will play other music services. I can also connect my Echo Show to my phone via Bluetooth and listen to Spotify that way. But I cannot tap on my Echo Show or speak *any* commands (including the suggestion of speaking the command with the Echo Show's name) to make it play Spotify. It says "now playing {insert whatever I asked it to play}", and then the screen stays black. I did all the recommended steps. I ensured my app is up to date, I cleared my cache on my iPhone 13 Pro, I unlinked the skill and revoked permission - then re-added the skill and re-granted permission, and ensure Spotify is set as the default player for everything. What can be done to fix this? Thanks.

[paud]

Plan

Premium

Country

Ireland

Device

Amazon Echo

Operating System

Up to date

My Question or Issue

When I ask Alexa to play a specific song/playlist/artist she responds with the usual "Ok, here is X on Spotify" but no sound comes out. I can see through my Android App that the requested song is playing, but there is no audio at all from the Echo. After a few seconds of "play" it switched to the next song and repeats the same thing agagin and again. No other devices have this issue.

I have checked that the Echo software is up to date. I have disabled and re-enable the Alexa Skill. Unlinked my Spotify profile from the Echo and re-linked it, uninstalled the Spotify App and re-installed on my phone and done full power cycles of the Echo, my phone and the router.

Would appreciate any other steps I can try.

[Dessi]

Hi there @paud,

Thanks for reaching out!

Just to confirm - are you able to play a song without a voice command? It'd also be great if you can try the following:

• Making sure Spotify is set as the default player.
• Clearing cache of your Spotify app by following the steps here.
• Removing the app permission for Alexa on Spotify through the account page > Manage apps. To re-add it, simply log back in to Alexa.
• Trying to use a different voice command to start the playlist - for example - Play Spotify on ... name of speaker. And you can also try to tap on the Alexa to start playback.

Let us know how it goes.

[paud]

I tried those steps and it hasn't helped.

I've been using different voice commands as well as choosing the Echo
through both my android phone and iPad spotify apps.

[Vasil]

Hey there @paud,

Is the same behaviour observed when you try playing anything else besides Spotify?
I'd also check if using the Alexa app to start the playback would make a difference.

Note: If you haven't tried using a different internet connection, it's a good idea to do so as well 🙂 

Keep us posted! We'll be on the lookout for your reply.

[waces]

Plan

Premium

Country

Ireland (indifferent)

Device

Various (indifferent)

Operating System

Various (indifferent)

My Question or Issue

Alexa integration works only for a few hrs,then the skill needs to be disabled and enabled again. It reauthenticates in the app (ios) and start to works agin for the next few hrs. Then skill have to disabled/enabled again for authenticarion. And again. And again.

No,it's not an amazon/alexa issue,it's the issue with the poorly written skill by spotify,so we can skip the part when you point to others

[waces]

Daily up

[Arijeet]

Plan

Premium

Device

(Amazon Alexa Echo Show 2nd Gen)

My Question or Issue

Spotify is not working on the Alexa Echo Show device. I can see the device is playing on Spotify app, but in reality nothing is happening on Alexa device. The device is completely idle.

I have followed all the steps (un-link and link again to device and account, and set it as default player) and still not working. It's been a week now since I am facing this issue.

[Arijeet]

Hello Vasil,

The Echo is able to play other music platforms like Amazon Music without any issue. And also the internet connection is not the problem. Spotify app shows that it is playing a song on the Echo and randomly shuffles song in few seconds, without completing the already playing song. I have also reported the issue on Alexa skills.

[Ivelina]

Hey @Arijeet,

Welcome to the thread and thanks for sharing these details with us!

Something else you can try is changing the DNS in your router's settings to one of the public DNS' listed below:

• 8.8.8.8
• 8.8.4.4
• 1.1.1.1
• 9.9.9.9

Let us know if it makes any difference. 

[waces]

These steps were already done. Also,the cache "issue" (hello,it's the 21st century where automated cache handling is expected) not answering the root cause. How the cache is related with the available devices and if it's cache related (clearly not) why just a approx 3/4 of the devices affected.

so,let's skip the basics and resolve the issue (not expected to be honest as the alexa skill always was a useless piece of code,now just getting worst)

[waces]

"

Lastly, remove the app permission for Alexa on Spotify through the account page > Manage appsand then to re-add it, simply log back in to Alexa."

that's exactly what the disabling and enabling skill does so that's not the solution but the current problem

[waces]

up. that would be lovely if the "support" starts to do its job and provide some support

[waces]

Any update??

[Fixyourapppleasety]

Just here to say I’m having the same problems and they started maybe 2 weeks ago. 

[waces]

Any update? Like ever?

[Arijeet]

Hej @Ivelina
No effect after making these changes.

[alansheehan123]

Also having these same issues. After numerous phone calls with Amazon regarding the echo and Spotify regarding the App. Absolutely nothing will fix this. Also issues with the Spotify app on TV. Song begins playing with no sound then skips to next song and repeats that process.