Spotify Connect won't play on Sonos anymore

[Jean0630]

Hi there,

since yesterday, my Spotify account won't let me play music using any of our Sonos speakers in the house anymore. This is independant from device used to play music (Win 10 PC, Android Tablet).

Any of the other family members can use their Spotify connect as normal. We have had no changes in our LAN/WiFi.

What we did so far:

- restart Sonos systems

- restart PC, Tablet

- re-install Spotify on my devices

Nothing helped. 😞

Plan

Family Premium

Country

Germany

Device

Win10 PC, Galaxy Tab S2

Operating System

Windows 10 Pro, 1903; Android 7/8 (either one, makes no difference)

I'd be happy for any kind of help or support!

Thanks,

Jenny

[OneByBoo]

Hi there @Jean0630,

thanks for reaching out !

I read the taken steps and was wondering if resetting your router/modem could help this connectivity issue.

Give it a try and let me know if that helped.

Plus, i would go to the Sonos support page to try and bridge the connectivity issue between the devices.

Let me know what you think 🙂

[Foster123]

That worked for me and I was having the same problem.

THANKS!

[Alex]

Hey there @Foster123,

Glad to hear that the last post solved your issue.

You can go ahead and click "Accept as Solution", so that other users who come across this thread can find it easier 🙂

Don't hesitate to reach out to the Community if you have more questions.

Have a great day!

[stormysho]

Didn’t work for me and this has been going on for at least a year now, despite looking all over the internet, reauthorizing on the daily, etc. I’m ready to quit Spotify. Useless & infuriating on top of them incrementally removing all of the core features that made the app usable/great and acting like they’re simple meaningless updates. 

[Novy]

Hey @stormysho, 

Thanks for reaching out about this in the Community.

Just to confirm, have you tried performing a clean reinstall of the app? This can be helpful to get rid of any corrupted files that might be causing trouble. 

If this doesn't do the trick, could you let us know your device's make, model, exact OS version and Spotify version? We'll take a better look. 

Keep us posted. 

[Lee319]

Morning all,

I hope you don’t mind me jumping on this thread as I’m having the same issue, but slightly quirkier.

I’ve tried:

Clean install of Spotify app.

Clean install of Sonos app (I am using S1 due to some legacy product).

Reset of router.

Reconfiguration of Sonos network.

I’ve tried connecting via my iPhone 11 and iPad mini, both with the same issue; trying to connect and disconnecting the currently connected device (I can connect to the Sonos S2 items via Airplay which is intermittent). The quirk is, my wife who is on my Spotify Premium account can connect seamlessly from her iPhone 11.

iPhone 11 Pro on iOS 14.4.2 - Spotify 8.6.14.1422

iPad Mini 4 on iPadOS 14.4.1 - Spotify 8.6.4.1247

Sonos S1 OS Ver. 11.2.7

If you need any more detail just let me know.

[Mihail]

Hey @Lee319,

Thanks for searching for the answer you need here.

Could you ask your wife to log into her Spotify account on your iPhone and iPad and check if she can connect to Sonos from there? That way we can determine if the root cause of the problem lies with the device setup or rather with your account.

Keep us posted. We'll be on the lookout for your reply. 

[stormysho]

Are you also having issues with (when it is working) Spotify connect
randomly & usually just dropping the ability to control the volume? (This
in incredibly irritating and in some ways dangerous bc yes there’s a delay,
sometimes zero control no matter what, and with upstairs neighbors with
sleeping kids etc, often when trying to fix the volume may end up “stuck”
at FULL STENGTH, and the only way to stop it within minutes is running to
the spotify speaker itself to hit pause).

Infuriatingly my ratio of usability now = at least 75-80% of the time when
I try to use Spotify with sonos (which is average 4-5x a day). It does not
work & I spend 10min - 3 hrs trying just to get it to work.

I am using iPhone SE
iPad 3
MacBook Pro
And also an older Sonos Play 1 (two without a bridge hooked up as I have
one but never have needed it for them to work).

I just fixed wifi service issues that were compounding this so should be
able to rule out what is bad or flickering / intermittently dropped wifi
connection (due to my haunted house & booster from before), and what = the
apps. Legit this never used to be an issue on the same old wifi. How I have
eero and a solid signal everywhere so it should rule all of that out.

I’m really interested to see if I have the same problem with Spotify from
Roku or fire stick if it’s even an option to control connect through there.
I wonder if this is an old Sonos issue on their end with apps (or Spotify’s
for that matter). Which would be infuriatingly annoying bc Sonos is
EXPENSIVE (only reason I haven’t chucked them over this - tho I’m inclined
to Chuck Spotify first), aside from the good quality audio. I don’t want to
have to rebuy something I already invested in bc of corporate monopolies
and development laziness.

The only reason I still have Spotify with ALL of the issues is bc of the
Listen History & (FINALLY?!?!) playlist search bar for adding to playlist
features they just introduced that slightly redeem it— although I don’t
trust they won’t remove them in the next update for absolutely no reason
and then pretend they were never there or that they are disposable side
things no one knows about or used (this is by far the least or only in the
last 3 years with their unchecked inexplicable silent & rampant removal of
good staple features in updates w/o explanation, that the customer service
reps then gaslight everyone in forums about).

[Ver]

Hey @stormysho,

Thanks for getting back to us.

It's a good idea to give the steps @Novy mentioned a go and run a clean reinstall. Sometimes the cache can lead to different issues.

It's also a good idea to make sure that the firmware is up-to-date.

Does the issue occur with another account? That way we can check if it's an account-related issue.

If you've already tried these steps or some additional troubleshooting steps, let us know. That way we'll able to avoid any repeating steps.

Keep us in the loop! We'll be right here if you have any questions.

[Lee319]

Thanks Mihail,

I used my wife’s login on my phone and it connects to my Sonos! As you suggest I can only assume it’s something to do with my account?

Lee

[Novy]

Hey @Lee319, 

Thanks for getting back to us. 

Could you try creating a new test account here to see if you have issues on that account too?

Keep us posted.

[Lee319]

Hi Novy,

I tried a test account under an alternative email account and the test account doesn’t connect to my Sonos either.

Thanks, Lee

[Novy]

Hi @Lee319, 

Thanks for keeping us in the loop. 

Considering that the new account has the same issue, it looks like this isn't isolated to your main account. In this case, we'd recommend making sure that your Sonos device is running it's latest firmware version. 

If possible, could you try using a different internet connection (like a mobile hotspot from another device) to see if the issue is still there?

We'll be on the lookout. 

[Lee319]

Hi Novy/Spotify moderators

Sorry it’s taken some time to dig deeper.

I had to set up an account for my daughter within my premium account so thought I’d give it all ago again.

After clean re-installs of Spotify and Sonos, all the accounts on my Premium profile connect to the Sonos, apart from mine. I also re-tried the test account I opened which connects to the Sonos.

I’ve also tried a new WiFi network and it’s the same as above.

Hopefully we’ve pinned it down to my specific account, but I’m unsure where to go from here?

I hope you can help.

[Jeremy]

Hi there @Lee319,

Thank you for reply and confirmation. We really appreciate the troubleshooting you've done far.

Since every account works after you performed a clean reinstall except your main account, we suggest that you start over with the new account. 

You can read more about how you can transfer your playlists from the old one to the new one here.

Let us know if you have any questions. We're happy to help.

Take care!

[Lee319]

Thanks Jeremy,

I think I understand how to transfer the data, but just before I press the button, as I'm the account manager of Premium Family, will this not affect the family members account, or do I just re-invite them once I've set up Family on the new account?

Thanks again.

[Alex]

Hey @Lee319,

Thanks for the reply.

After you cancel you original family subscription, the member accounts will revert to free. They won't lose any information from their library or account settings.

Next, you need to re-send invites to your family members to join the new plan and everything should be fine.

Hope this helps. You can always reach out again if you have questions.

[Lee319]

Sorry, last question...... I hope.

From my new account I can't access the Liked songs (I didn't put them in playlists as it was easier just to like them) on my old profile, and I can't select all on my old profile and add them to a playlist. Is there a work around or will I have to go through each track individually - all 952 😞 - and add them to a playlist so I can copy it on the new account?

[Novy]

Hey @Lee319, 

Thanks for your message. 

It's currently not possible to copy songs using the mobile app, but you should be able to do it using the desktop app. However, keep in mind that you can only select about 100 songs at a time. 

We appreciate you taking the time to share your feedback with us and will make sure to pass it on to the right folks, as we always strive to improve your experience.

Don't hesitate to let us know if anything else comes up.

Have a good one.