Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Account

Labels

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7171 Views
  • 49 replies
  • 6 likes
  • Other
  • 7171 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19136 Views
  • 9 replies
  • 2 likes
  • Other
  • 19136 Views
  • 9 replies
  • 2 likes

Superuser Contribution Spotify streams lost and frozen

CountryAustralia My Question or Issue So i uploaded my song to spotify, had been gaining streams perfectly fine.Until recently, my streams for my song dropped, as well as it being frozen without gaining any at all. It says if people are listening at ...

  • Visitor
  • Country Australia     My Question or Issue   So i uploaded my song to spotify, had been gaining streams perfectly fine. Until recently, my streams for my song dropped, as well a...
  • Charlienicole7
  • Visitor
  • 6607 Views
  • 3 replies
  • 4 likes
  • Account
  • 6607 Views
  • 3 replies
  • 4 likes

Superuser Contribution Why can't my premium account use Spotify Connect, but other accounts can?

Hi,I’m experiencing issues with my old premium Spotify account when trying to use Spotify Connect. I can see the speakers/devices on the same network, but I’m unable to connect. I’ve tried using multiple phones, but the issue persists. Additionally, ...

  • Casual Listener
  • Hi, I’m experiencing issues with my old premium Spotify account when trying to use Spotify Connect. I can see the speakers/devices on the same network, but I’m unable to connect. I’ve tried u...
  • Maria
  • Moderator
  • 223 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 223 Views
  • 5 replies
  • 0 likes

Spotify switches device without being asked

PlanBasic FamilyCountryUKDeviceGoogle home speakers, Android phonesOperating System? My Question or IssueScenario – I am at the gym playing music from my Android phone to my ear pods. My wife is at home, she asks Google home to play her music. My mus...

  • Visitor
  • Plan Basic Family Country UK Device Google home speakers, Android phones Operating System ?   My Question or Issue Scenario – I am at the gym playing music from my Android phone to my ...
  • Billy-J
  • Spotify Star
  • 68 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 68 Views
  • 1 replies
  • 0 likes

Superuser Contribution Werbung in Podcasts trotz Premium

Hallo zusammen,leider ist mir aufgefallen, dass die eingebundenen Werbeblöcke in Podcasts, welche im Podcast selber auf der Audiospur sind, immer mehr und länger werden. Da ich Premium Nutzer Eures Dienstes bin, stört mich das doch sehr und ich überl...

  • Regular
  • Hallo zusammen, leider ist mir aufgefallen, dass die eingebundenen Werbeblöcke in Podcasts, welche im Podcast selber auf der Audiospur sind, immer mehr und länger werden.   Da ich Premium Nut...
  • Benjamin111
  • Newbie
  • 33834 Views
  • 57 replies
  • 67 likes
  • Account
    Premium
  • 33834 Views
  • 57 replies
  • 67 likes

Superuser Contribution New collab release doesn't show on both artist profiles

Hello everyone, As an artist, I do not know where else to post my questions about releases, so I will just try and start here :). Today is release day, and my release is a collaboration that is only showing up on one of both artist's profiles. I've s...

  • Casual Listener
  • Hello everyone,   As an artist, I do not know where else to post my questions about releases, so I will just try and start here :). Today is release day, and my release is a collaboration that...
  • Jstringer1111
  • Casual Listener
  • 3235 Views
  • 7 replies
  • 0 likes
  • Account
  • 3235 Views
  • 7 replies
  • 0 likes

Superuser Contribution Multiple Spotify accounts with Google Home software controlling multiple homes

I'm using Google Home on my phone to run two different houses - mine and my mother's. Each has its own Google Home or Google Nest speaker for music. My mother and I each have our own Spotify account. Is there a way to configure Spotify and Google Hom...

  • Casual Listener
  • I'm using Google Home on my phone to run two different houses - mine and my mother's. Each has its own Google Home or Google Nest speaker for music. My mother and I each have our own Spotify account....
  • OscarDC
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost audiobook top up hours

I purchased a 12.99 top up of audiobook hours on August 6. I don’t believe they posted to my account and they have not been used. Either not used at all or maybe a couple of hours Before my next free 15 would have been added. I see no record other th...

  • Casual Listener
  • I purchased a 12.99 top up of audiobook hours on August 6. I don’t believe they posted to my account and they have not been used. Either not used at all or maybe a couple of hours Before my next f...
  • Not applicable
  • 433 Views
  • 7 replies
  • 0 likes
  • Account
  • 433 Views
  • 7 replies
  • 0 likes

very slow platform

3 days ago the web platform is too slow to create a playlist, when opening a playlist, adding a song, changing the order of the songs it takes forever, you have to wait a long time for it to be useful I hope they fix it soon

  • Casual Listener
  • 3 days ago the web platform is too slow to create a playlist, when opening a playlist, adding a song, changing the order of the songs it takes forever, you have to wait a long time for it to be usefu...
  • Luan
  • Spotify Star
  • 198 Views
  • 3 replies
  • 2 likes
  • Account
  • 198 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Too many tabs bug

I have a current issue that happened out of nowhere a few days ago. There is a bug that indicates that there are TOO many tabs even though the only tab I have open is the app itself.I had no problems working on other things on my laptop and having Sp...

  • Casual Listener
  •   I have a current issue that happened out of nowhere a few days ago. There is a bug that indicates that there are TOO many tabs even though the only tab I have open is the app itself. I had n...
  • Elena
  • Moderator
  • 8010 Views
  • 10 replies
  • 0 likes
  • Account
  • 8010 Views
  • 10 replies
  • 0 likes

Superuser Contribution My Podcast Is Not Showing Up When I Search

Greetings! I am concerned that my podcast is not showing up when I search for it via search bar on my computer or phone. I'd really like for it to be easier for our new listeners to find us if they decide to use the search function. Is it just a matt...

  • Regular
  • Greetings!   I am concerned that my podcast is not showing up when I search for it via search bar on my computer or phone. I'd really like for it to be easier for our new listeners to find us ...
  • realindepthsimp
  • Casual Listener
  • 22072 Views
  • 15 replies
  • 0 likes
  • Account
  • 22072 Views
  • 15 replies
  • 0 likes

Need Help Claiming My Artist Profile

I Am Trying To Claim My Artist Account But I am a Very New Artist And Dont Have Many Social Media Accounts That Show That The Music I made Is Mine. I've Tried My Youtube on a stream where I made the music, I dont want to accedentally get in legal iss...

  • Newbie
  •    I Am Trying To Claim My Artist Account But I am a Very New Artist And Dont Have Many Social Media Accounts That Show That The Music I made Is Mine. I've Tried My Youtube on a stream w...
  • Maxim
  • Spotify Star
  • 3216 Views
  • 3 replies
  • 1 likes
  • Account
  • 3216 Views
  • 3 replies
  • 1 likes

Can`t sign in my account

Plan Free Country Ukraine Device Samsung a54, Laptop Operating System Android, windows 10 My Question or Issue At one moment I just couldn`t sign in my account, but I can find it from another account, none of ways to sign in are workingName of the ac...

  • Casual Listener
  •   Plan Free Country Ukraine Device Samsung a54, Laptop Operating System Android, windows 10   My Question or Issue At one moment I just couldn`t sign in my account, b...
  • Maxim
  • Spotify Star
  • 233 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 233 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can't remove Sonos from the app

Hi, I have Sonos Arc and even after removing Sonos from the managed apps I can see it as an option in the desktop and Android app. How can I get rid of the Sonos in my account? Attached screenshot from my account

  • Casual Listener
  • Hi, I have Sonos Arc and even after removing Sonos from the managed apps I can see it as an option in the desktop and Android app. How can I get rid of the Sonos in my account?   Attached s...
  • Vasil
  • Moderator
  • 972 Views
  • 6 replies
  • 0 likes
  • Account
  • 972 Views
  • 6 replies
  • 0 likes

Superuser Contribution Nova função de letras não aparecem na minha conta

PlanPremiumCountryBrasilDevice(Galaxy A20)Operating System(Android Oreo,Windows 10) My Question or IssueA nova funcionalidade de letras geridas pelo spotify não está disponível na minha conta quando procuro, e usando a conta do meu pai no mesmo dispo...

  • Regular
  • Plan Premium Country Brasil Device (Galaxy A20) Operating System (Android Oreo,Windows 10)   My Question or Issue A nova funcionalidade de letras geridas pelo spotify não está dis...
  • LipeMenegasso
  • Newbie
  • 93806 Views
  • 60 replies
  • 41 likes
  • Account
  • 93806 Views
  • 60 replies
  • 41 likes

Cant log in to Spotify on Xbox One

Operating System(Xbox One) My Question or IssueI was listening to my music like normal and I was signed out so I tried signing back in that didn't work so tried restarting my Xbox One that didn't work so I tried pairing it through my phone and that d...

  • Visitor
  •   Operating System (Xbox One)   My Question or Issue I was listening to my music like normal and I was signed out so I tried signing back in that didn't work so tried restarting my Xbo...
  • Tom209
  • Visitor
  • 13573 Views
  • 24 replies
  • 44 likes
  • Account
  • 13573 Views
  • 24 replies
  • 44 likes

Superuser Contribution Amazon Alexa (Echo Dot) & Kids Account

Plan: Family / Free/Premium: Premium / Country: UK / Device: Amazon (Alexa) Echo DotMy Question or Issue:I have a family account that my wife and my 9 year old daughter use, as well as myself. My daughter has an echo dot in her bedroom and spotfiy is...

  • Casual Listener
  • Plan: Family / Free/Premium: Premium / Country: UK / Device: Amazon (Alexa) Echo Dot My Question or Issue: I have a family account that my wife and my 9 year old daughter use, as w...
  • johnnyonepunch
  • Casual Listener
  • 19990 Views
  • 29 replies
  • 46 likes
  • Account
    Other
    Premium
  • 19990 Views
  • 29 replies
  • 46 likes

How to delete a song from Spotify as an artist

When my band just started we immidiately put a shitty song on spotify wich we now regret, seeing as it now sits right in the middle of the actual good content we made. We all want it gone but can't figure out how to delete it. How do we delete it?Gre...

  • Casual Listener
  • When my band just started we immidiately put a shitty song on spotify wich we now regret, seeing as it now sits right in the middle of the actual good content we made. We all want it gone but can't f...
  • Nilstock
  • Visitor
  • 52627 Views
  • 9 replies
  • 2 likes
  • Account
  • 52627 Views
  • 9 replies
  • 2 likes

Superuser Contribution Catalan language on Spotify. When?

As a premium user of this platform, I wonder why Spotify still doesn't offer its customers the option of Catalan on its interface.

  • Newbie
  • As a premium user of this platform, I wonder why Spotify still doesn't offer its customers the option of Catalan on its interface.
  • MihailY
  • Moderator
  • 1059 Views
  • 3 replies
  • 2 likes
  • Account
    Other
    Premium
  • 1059 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Lost ability to connect to Amazon Echo

A couple weeks ago, I was forced to change my Spotify password. After doing so, my Amazon Echo devices would no longer play music from Spotify. To troubleshoot, I went in to the Amazon Alexa app and deselected Spotify as the default music service. Wh...

  • Newbie
  • A couple weeks ago, I was forced to change my Spotify password.   After doing so, my Amazon Echo devices would no longer play music from Spotify.    To troubleshoot, I went in to t...
  • OscarDC
  • Moderator
  • 50754 Views
  • 21 replies
  • 1 likes
  • Account
    Other
  • 50754 Views
  • 21 replies
  • 1 likes

Superuser Contribution Change image of my own podcast

Hi! I'm wondering how I can change the image of my podcast-account? I just started and next week I receive my logo. Therefore I want to change my image into a new image with my logo. How can I change it? If it's not possible to change the image, is i...

  • Visitor
  • Hi! I'm wondering how I can change the image of my podcast-account? I just started and next week I receive my logo. Therefore I want to change my image into a new image with my logo. How can I c...
  • Kiril
  • Moderator
  • 16570 Views
  • 7 replies
  • 0 likes
  • Account
  • 16570 Views
  • 7 replies
  • 0 likes