Spotify Web App Automatically Logging Out

[Hardyman]

Plan

Premium

Country

South Africa

Device

HP EliteBook 850 G6 (Web app)

Operating System

Windows 10

My Question or Issue

Hi everyone, couldn't find any recent posts on this issue, so thought I'd create a new one. When I try to sign in to Spotify on Chrome (Version 79.0.3945.88 (Official Build) (64-bit)), I successfully get signed in, but after a second I'm automatically signed out of Spotify.

Can anyone please assist me with this?

[Billy-J]

Hey @Hardyman, thanks for reaching out to the Community!

I'll be happy to help!
Could you try using the Web Player on a different browser, and let me know if the same thing happens there? If it does, let me know if it happens on a different device (such as the mobile app).

Let me know how this goes!

[Hardyman]

Hey Billy-J, thanks for responding.

I tried it on Microsoft Edge (44.18362.449.0), and got the same result. The mobile app (Android) works fine. I also have the desktop program on my computer at home, and it works fine there as well (Windows 10). 

Maybe the desktop program is logging me out from the web app? My home computer is off, though, so I can't see that being the reason.

[Guido]

Hello @Hardyman,

The Spotify app wouldn't log you out from another device. This rather sounds like a network restriction at your company. Could you get in touch with the system admin to find out if there is some restriction that might prevent you from using Spotify?

Hope this helps. Let us know if you have further questions.

Have a nice day!

[fingertrick1]

zno I concur with it as web

[fingertrick1]

I was dizcnnnscrd from a playing song using android app at that time 

[Guido]

Hey @fingertrick1,

Please start a new topic If you are having issues with the Android app.

Let us know if you have further questions.

Have a nice day!

[mtlcnylmz]

This issue started to happen yesterday on my Chromebook (Chrome 79)

Nothing different on my connection or system and no update.

It logs me out randomly. Cleared cookies and cache but didn't fix.