Spotify does not see Sonos move

[PeredM]

I’ve seen similar posts but not a solution. Just bought two Sonos Move (first gen) and took them out of the box today. So far I do not care for streaming Spotify from the Sonos app, I find it clunky and limiting (the controls also are greyed out). Trying to figure out how to cast directly from Spotify but the speakers are not discoverable. Would like to make it work because the sound is good.

[OscarDC]

Hey @PeredM,

Thank you for reaching out to the Community.

This type of issue is commonly related to the network that your devices are connected to. So first, we'd recommend making sure that your Sonos are properly connected to the same Wi-Fi network used by the casting device. Since some routers may have 2 different networks (2.4 GHz and 5.0 GHz) under the same name, make sure that all devices are connected to the exact same network as well.

If the app is still not showing your Sonos in the available devices section, it could be also related to some damaged cache stored on your phone or an outdated version of the app. In this case, we'd recommend performing a clean reinstall of the app by following the steps in this article as this process will replace all damaged files and ensure you're running the latest version of the app. 

If the issue persists, would you mind checking from a different phone, the desktop app or the Web Player to see if it makes any difference?

We'll be on the lookout.